Digital Banking

Members can register for Digital Banking on their Mobile App or navigate to firstent.org on Desktop.

1. Select “Register a New Account“
2. Select “Register to my individual account” or “Register to my business account”
   • Disclosure. Read the disclosure then select the checkbox next I Agreeand select Continue.
   • Confirm your identity. Fill out the necessary fields (SSN/TaxID, EIN/TIN, Account/Member Number, and Date of Birth/Established Date)
   • Verify your Identity. Member can choose between receiving an SMS Text, an Email, or a Voice Call.
   • Verification. This will be the code provided to the member via the method they selected in Step 3.
   • Create Username. Member will be prompted to create a unique username.
   • Create Password. Member will be prompted to create a password. Once this is completed, the member will be routed to their Dashboard and they can begin their Digital Banking journey!

1. ​Members can navigate to the login page on their Mobile App or navigate to firstent.org on Desktop.
2. Select “Forgot Username or Password?“
3. If the member selects Username, they’ll be prompted with the following five steps:
   • Select “Find my personal username” or “Find my business username“
   • Verify Your Identity. Fill out the necessary fields (SSN/TaxID, EIN/TIN, Account/Member Number, and Date of Birth/Established Date)
   • Select a Username Recovery Method. Member can choose between receiving an SMS Text, an Email, or a Voice Call.
   • A Verification Code will be required. This will be the code provided to the member via the method they selected in Step 3.
   • The username will be provided to the member.
4. If the member selects Password, they’ll be prompted with the following five steps:
   • Select “Reset my password” or “Reset my business sub user password“
   • Verify Your Identity. Fill out the necessary fields (Username, SSN, EIN/TIN, Account/Member Number, and Date of Birth/Established Date)
   • Select a Password Reset Method. Member can choose between receiving an SMS Text, an Email, or a Voice Call.
   • A Verification Code will be required. This will be the code provided to the member via the method they selected in Step 3.
   • Create your Password. Member will be prompted to create a new password and confirm it.

1. Members who wish to use Zelle for the first time at First Entertainment will need to enroll in the service before they may send or receive funds. Before enrolling a token, the member needs to meet the eligibility requirements below:
   • Must have a personal checking account (Value or Advantage)
     • Note: Savings accounts, Coogan Accounts, Trust Accounts, Money Market Accounts, and Business Accounts are not currently eligible for Zelle^®
   • Must be age 18 or older
   • Must be enrolled and use Digital Banking
   • Must not have any Court Ordered Blocks
   • Must be eligible to be part of the Zelle^® Network
   • Membership extend past 90 days
2. Log into Digital Banking at firstent.org or through the mobile app
   • On Mobile, click on the Zelle Widget. On Desktop, hover Transfer and Pay, then click Send Money with Zelle.
   • Upon accessing Zelle for the first time, select Get Startedto begin enrollment.
   • Read and accept the program’s terms and conditions, and then choose either your email address or phone number as the token you wish to enroll with.
   • After selecting which token you would like to enroll, a one time passcode will be sent to the email address or phone number used
   • The last step is to link Zelle to a personal checking account at First Entertainment and then you’ll be enrolled!

Members can enroll in eStatements using the Mobile app and firstent.org over Desktop.

Mobile App Instructions

1. Open the Firstent Mobileapp and login.
2. Select the More
3. Click on the Documentsdropdown and select Statements.
4. On the top right, click Settings then select Statements and/or Credit Card.
5. Toggle Online and that will complete the enrollment in eStatements.

Desktop Instructions

1. Navigate to firstent.org and login.
2. Hover over Documents tab and select any of the options from the dropdown.
3. In the Overview tab, select the gear icon next to Statements and/or Credit Card.
4. Toggle Online and Continue then the enrollment in eStatements will be complete. 

Important Note: Enrollment in eStatements is not retroactive. Upon enrollment, future statements will appear on Digital Banking, but previous statements prior to enrollment will not appear.

We have multiple safeguards in place that meet or exceed required regulations to protect your money and personal information. Our network is continually monitored to ensure it is performing at the optimum level of protection. Here are some additional methods we use:

• 256-bit encryptionof data.
• Unique usernameto provide authentication.
• Multi-factor authenticationto verify you’re using our official website.
• Session timeouts when there is no activity for several minutes.
• Date/time stamp visibilityso you can confirm your history of sign-ins.
• Numerous secure firewallsprotect our digital banking and deter unauthorized network access.
• Secure Message Center lets you answer security questions privately via digital banking.

The Immediate Debit enhancement will not impact existing user-level limits. The process to adjustand manage limits will remain unchanged.

With our convenient service, you have two easy ways to make online credit card payments. To Make a Payment from Your First Entertainment Checking or Savings Account:

Simply designate a checking account as the source of money for the payment and click to pay online. The payment will be posted to your credit card account within two (2) business days.

1. Log in to Digital Banking
2. Hover over the Transfer & Pays menu
3. Select the Transfer Money & Make Payments link
4. Enter the required information in the fields provided.
5. To Make a Payment from Another Financial Institution:

Our Pay-My-Bill service also allows you to pay your First Entertainment Visa^® Credit Card statement online using your First Entertainment Checking Account or a checking account at another institution.

1. Log in to Digital Banking
2. Hover over the Card Management menu
3. Select the View Credit Card link
4. Then select the Make Payment icon
5. Fill out the information fields (financial institution name, routing #, checking #, payment amount, etc.) and review your information.
6. Accept the Terms and Conditions to finalize your payment