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Saturday, February 21, 2026: Digital banking will undergo scheduled maintenance and will be inaccessible from 10:00 P.M. – 4:00 A.M. PST. We apologize for any inconvenience this may cause.

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Holiday Closure Notice: All First Entertainment Credit Union branch locations and our Member Experience Center will be closed February 16th in observance of Presidents’ Day. Digital banking services and surcharge-free ATMs will remain available 24/7.

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Saturday, February 7, 2026: Please note that our Member Experience Center and branches will have special hours and will be open from 9am – 1pm on Saturday, February 7th. We apologize for any inconvenience this may cause. Our digital banking and surcharge-free ATMs will remain accessible 24 hours a day, 7 days a week.

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Important Security Reminder: Your security is our top priority and phishing and spoofing schemes are on the rise. Please stay vigilant when someone calls you, scammers may disguise their phone number to appear… ... Read more

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Digital Banking

Stay on top of your finances by setting up custom alerts in digital banking. Whether you want to monitor account activity, get notified about large purchases, or track low balances, it’s easy to do in just a few steps.​​ How to Set Up Alerts in Digital Banking 1. Log in to Digital Banking: Open the First Entertainment app or visit experience.firstent.org and enter your username and password on the login screen. 2. Go to “Setup Alerts”: Once you’re logged in, select “More Services” from the main navigation, then choose “Setup Alerts.” 3. Choose Your Account & Type of Alert: Select which account you’d like alerts set for, then pick the kind of alert you want including:
  • Automatic Deposit
  • Automatic Withdrawal
  • Balance
  • Balance Summary
  • Check Cleared
  • Debit Card Purchase
  • Insufficient Funds
  • Interest Credit
  • Loan Payment Due
  • Transactions
  • Transaction Description
4. Customize Your Criteria: For each alert type, you can set specific rules:
  • Activity alerts: Get notified any time a transaction occurs.
  • Threshold alerts: Set a dollar amount to be notified only for transactions above or below a certain limit. – Example: Set an alert for debit card purchases over $100.
5. Choose Your Notification Method: Decide how you want to receive your alerts. You can typically choose between:
  • Email
  • Push notification
6. Save Your Settings: Once you’ve made your selections, click “Save”. That’s it!
Follow the steps below for how to make a payment with your digital wallet:
  • Add your First Entertainment Credit/Debit Card to your digital wallet
  • Look for the contactless payment symbol (usually a stylized Wi-Fi symbol).
  • Unlock your smartphone and open your digital wallet app.
  • Hold your phone near the contactless payment terminal.
  • Authenticate the payment using your device's biometric (e.g., fingerprint, face recognition) or a PIN.
  • The payment will be processed, and you'll receive a confirmation on your device.
Follow the steps below to change your User ID:
For Desktop:
  1. Once you are logged in, navigate to More Services.
  2. Navigate to Settings.
  3. Click on the Security tab.
  4. Click the Edit Pencil next to your Username.
  5. Enter the new Username.
  6. Click Save Changes.
For Mobile:
  1. Once you are logged in, click on the More tile.
  2. Navigate to More Services.
  3. Click Settings.
  4. Click on the Security tab.
  5. Click on the Username field to edit.
  6. Enter the new Username.
  7. Click Save on the top right.
To enhance your Digital banking account security and provide additional peace of mind, we have additional features for login activity, such as required biometrics and multi-factor authentication. Biometric ID allows users to utilize their mobile phone’s facial recognition or fingerprint identification technology for login purposes. Multi-factor authentication will utilize a secure one-time passcode.
First Entertainment now offers enhanced chat support through our virtual assistant, Emmi, and live agents—available in both Digital Banking and our mobile app. To get started:
  • In Digital Banking (web): Click the “Let’s Chat” icon at the bottom right of the screen.
  • In the mobile app: Tap the chat icon in the top right corner.
Emmi will greet you and guide you through your request. If your question requires more support, Emmi will seamlessly connect you with a live representative.
Members can enroll in Instant Account Verification by following these steps:
  1. Log in to digital banking via Desktop or Mobile App.
  2. Navigate to Transfer & Pay.
  3. Select Transfer Money & Make Payments.
  4. Select the More Actions tab.
  5. Select Add Account.
  6. Under External Account, select Add an Account Instantly.
  7. Select your external financial institution from the options provided or search if not present.
  8. Input the credentials from the other financial institution.
  9. Proceed with the steps provided, which may vary depending on the institution selected.
 
If you have a new credit card account number, you will need to add the new account number so you can view it online. Following are the instructions:
  • Log onto your account through Digital Banking.
  • Select More from the toolbar
  • Under Card Management, select View Credit Card
  • Enter the credit card number you wish to add (all 16 digits)
  • Enter your Social Security Number (with dashes in between) for verification purposes
  • "Recent Activity" screen will appear
  • This is how you can activate your new credit card online and delete old card information.
To enable Touch ID in the Firstent app, follow these steps:
  1. Set up Touch ID on your device if you haven’t already.
  2. Open the Firstent app. A pop-up will appear asking if you’d like to enable Touch ID. Tap “Yes.”
  3. Enter your login details — username, password, and answer your security questions (you’ll only need to do this once).
  4. Select “Remember User Name” to make future logins easier.
  5. You’re all set! The next time you log in, just place your finger on the Home button to quickly and securely access your account.
Note: If you do not see a pop-up to enable Touch ID, log in to the mobile app. Under More Services, select Settings, then tap Biometrics and toggle to turn it on.
How to Activate Touch ID
  1. Open the app and enter your username.
  2. Enter your password.
  3. Under More Services, select Settings, then tap Biometrics and toggle Touch ID on.
That’s it! Next time you log in, just place your finger on the Home button to access your account — no password needed.
How to Deactivate Touch ID
  1. Open the Firstent app and log in to your account.
  2. Under More Services, select Settings and select Biometrics from the menu.
  3. Toggle the switch left to turn off Touch ID.
Alternatively: You can also disable Touch ID using Apple’s Find My iPhone feature. Note: This will turn off Touch ID for your entire device and any app that uses it.
Yes, transaction downloads are supported — but only through the desktop version of Digital Banking. To download your transactions:
  1. Log in to your Digital Banking account on a desktop browser.
  2. Click on the account you wish to download activity for.
  3. Select the Download Transactions icon.
  4. Choose your preferred download format — we recommend CSV for easy use.
  5. Select the date range for the transactions you want to download.
You can check this information by logging onto your account through Digital Banking. Please see the Pending Transactions section in the View My Accounts tab to view any active holds.
​You can transfer funds to another First Entertainment member by logging into your account through Digital Banking or our Mobile App. On Digital Banking (desktop):
  1. Select Transfers & Pay.
  2. Click Transfer Money & Make Payments.
  3. Go to the More Actions tab and select Link to another First Entertainment Member's account to send money.
  4. Enter the member’s last name, account type, account number, and share/loan ID number.
On the Mobile App:
  1. Tap Transfers.
  2. Choose Add Account.
  3. Select Link to another First Entertainment Member's account to send money.
  4. Enter the member’s last name, account type, account number, and share/loan ID number.
Important: Please confirm the account information with the recipient before transferring funds to ensure your transfer goes to the correct account.
Some companies let you send payments on the same day or the next business day, depending on the time of day when you enter your payment information. For most bills, it can take two to four business days to send the payment. You can click the calendar icon to determine the dates you can select for sending your payments. The calendar shows:
  • The pay dates available in the current month. You can scroll to future months, if necessary.
  • The earliest date you can select for the company or person to receive the payment.
  • The due date for your bill, if you are paying an electronic bill or if you set up reminders for the bill you are paying.
  • Whether the company accepts payments on the same day or the next business day.
You can schedule a payment up to a year (365 days) in advance.  
If the payment is still in the "Pending Payments" section, you can cancel or change the payment. However, if it is coded as "Processing," it cannot be changed.  You may contact Bill Pay Support at 888-918-7483 for additional information.
Contact Bill Pay Support directly at 888-918-7483 for assistance.
Please visit the Quickbooks Help which will guide you through how to access your Quicken, QuickBooks or Mint account.
Tax statements become available online by February 15.
To change your Digital Banking password:
  1. Log in to Digital Banking (desktop or mobile).
  2. Navigate to More Services.
    • On mobile, tap the More tile at the bottom right first.
  3. Select Settings, then Security.
  4. Click on the password field or the Edit Pencil (desktop).
  5. Enter your current password, your new password, confirm your new password, then click Save (top right on mobile) or Save Changes (desktop).
If you have any difficulties, please call us at 888-800-3328.
If you are having difficulties logging into your account, please contact us by phone at 888-800-3328, option 2 for Digital Banking during business hours (Monday–Friday: 8:00 a.m.–6:00 p.m., Saturday: 8:00 a.m.–3:00 p.m.) to speak with a Member Experience Center representative for assistance.
To change your mailing address in Digital Banking:
  1. Log in to Digital Banking (desktop or mobile).
  2. Navigate to More Services.
    • On mobile, tap the More tile at the bottom right first.
  3. Select Settings, then Contact.
  4. Click on the address field or the Edit Pencil (desktop).
  5. Update your address, then click Save (desktop) or Save Address (mobile) to submit changes.
Reminder: Updating your address here will update your own information quickly and securely. If others are on your account, they’ll need to update their addresses separately.
You may also request your address be changed by submitting a secure message via our Message Center or by phone at (888) 800-3328.
To change your email address in Digital Banking using Desktop or Mobile, follow the steps below: Desktop
  1. Log in to Digital Banking.
  2. Navigate to More Services.
  3. Select Settings from the dropdown.
  4. Once in Settings, click on the Contact tab.
  5. Scroll down to Email address and click on the Edit Pencil.
  6. Input the new email address you'd like to add or update the existing one.
  7. Confirm email address.
  8. Select Save Changes.
Mobile
  1. Log in to Digital Banking using the Mobile App.
  2. Select the More tile on the bottom right.
  3. Navigate to More Services.
  4. Select Settings from the dropdown.
  5. Once in Settings, click on Contact.
  6. Scroll down and select the email you'd like to update, or click on Add Email.
  7. Input the new email address you'd like to add or update the existing one.
  8. Confirm email address.
  9. Select Save Email.
Setting up Bill Pay in Digital Banking is easy! Just follow the steps below: Please note: You must have an active checking account to use Bill Pay. On Desktop:
  1. Log in to your Digital Banking account.
  2. Go to Transfer & Pay.
  3. Select Pay Bills.
On Mobile:
  1. Log in to the Mobile App.
  2. Click on More.
  3. Select Transfer & Pay from the menu options.
  4. Click Pay Bills.
Bill Pay will open in a new window or tab, depending on your browser settings. You may need to click the Launch Bill Pay button. Be sure to disable any popup blockers so the Bill Pay window can open properly. Once you're in, you can search for your payee or browse by category to set up a payment.
You are able to set this up by logging onto your account through Digital Banking via Desktop or our Mobile app. Desktop:
  1. Login to Digital Banking.
  2. Scroll to the bottom of the page and locate the "Link External Accounts Area"
  3. Select "Get Started"
  4. Choose the preferred option:
    • Add an External Account (This will require your credentials from the other Financial Institution and results in a quicker connection)
    • Manually Add an External Account (This will require your account number and routing number from the other financial institution and require to verify test deposit amounts in 3-5 days)
  5. Once linked successfully, if you have used your credentials, you will have instant access to transfer money.
  6. If you have used the manual connection, please check with your other Financial Institution within 3-5 days for the small deposit amounts received.
    • You will need to navigate back to Digital Banking and in the "Settings" menu, select "Accounts" and confirm the amount of the test deposits.
  7. Once your account is added, you can navigate to "Transfers & Pay" and via "Make a Transfer" your added account will now be a destination account to send to or receive from.
  8. You are also able to configure how much and when (Frequency) amounts will be sent.
  Mobile App:
  1. Login to Digital Banking.
  2. Navigate to the "Transfer button at the bottom of the app.
  3. Select the "Add Account" button to the right hand side.
  4. Choose the preferred option:
    • Add an External Account (This will require your credentials from the other Financial Institution and results in a quicker connection)
    • Manually Add an External Account (This will require your account number and routing number from the other financial institution and require to verify test deposit amounts in 3-5 days)
  5. Once linked successfully, if you have used your credentials, you will have instant access to transfer money.
  6. If you have used the manual connection, please check with your other Financial Institution within 3-5 days for the small deposit amounts received.
    • You will need to navigate back to Digital Banking and in the "Settings" menu, select "Accounts" and confirm the amount of the test deposits.
  7. Once your account is added, you can navigate to "Transfers" and select "Make a Transfer" your added account will now be a destination account to send to or receive from.
  8. You are also able to configure how much and when (Frequency) amounts will be sent.
You may also use Zelle to transfer funds.
Credit Line Increase - If you are interested in a credit line increase you would need to apply for this increase in the same manner in which you may have applied for your credit card. You can do this through Digital Banking, Mobile Banking, in person or contacting us by phone.
If you would like to apply through Digital Banking, please follow these steps:
  1. Login to Digital Banking.
  2. Navigate to "Open New Accounts". 
  3. "Apply for a Credit Card".
  4. Your first option is to Select a Purpose, either a "Credit Card Application" or "Credit Limit Increase Application". Select "Credit Limit Increase Application" .
  5. Complete the appropriate steps to submit application.
If you would like to apply through Mobile Banking, please follow these steps:
  1. Login to Digital Banking.
  2. Click on "... More".
  3. Click on "Open New Accounts". 
  4. "Apply for a Credit Card".
  5. Your first option is to Select a Purpose, either a "Credit Card Application" or "Credit Limit Increase Application". Select "Credit Limit Increase Application" .
  6. Complete the appropriate steps to submit application.
Credit Line Decrease - If you are interested in lowering your credit limit, please contact us by sending us a secure message through Digital Banking, scheduling a branch appointment or contacting us at 888.800.3328 for assistance with any credit line decrease.
You have two ways to check your credit card balance/available balance and your transaction history.
Option 1:
  • Log in to home banking.
  • Under Accounts > select Credit Card.
  • You will see your balance, available balance, any pending transactions, and transaction history.
Option 2:
  • Log in to home banking.
  • Select More from the toolbar.
  • Select Card Management > View Credit Card.
  • You will see your current balance, available credit, any pending transactions, and posted transactions.
  1. Contact our Member Experience Center at 888.800.3328.
  2. Inform the representative that you would like to delete your Digital Banking profile, and we'll take care of the rest.
Click here to learn more about the information we collect and retain.  
You can recover your login credentials by visiting the login page on the First Entertainment Mobile App or at firstent.org on Desktop.

To Recover Your Username:

  1. Select “Forgot Username or Password?”
  2. Choose “Find my personal username” or “Find my business username.”
  3. Verify your identity by entering the required information:
    • SSN/TAX ID or EIN/TIN
    • Member Number
    • Date of Birth or Established Date
  4. Choose how you’d like to receive your Username Recovery Code:
    • SMS Text, Email, or Voice Call
  5. Enter the verification code sent to you. Once verified, your username will be displayed.

To Reset Your Password:

  1. Select “Password?”
  2. Choose “Reset my password” or “Reset my business sub-user password.”
  3. Verify your identity by entering the required information:
    • Username
    • SSN or EIN/TIN
    • Member Number
    • Date of Birth or Established Date
  4. Choose how you’d like to receive your Password Reset Code:
    • SMS Text, Email, or Voice Call
  5. Enter the verification code sent to you, then create and confirm your new password.
You can download the First Entertainment Credit Union Mobile application on both Apple and Android devices by following these steps:

For Apple devices:
  1. Open the App Store.
  2. Tap the Search icon and type “First Entertainment Credit Union”.
  3. Select First Entertainment Mobile and tap Get to download.
For Android devices:
  1. Open the Google Play Store.
  2. Search for “First Entertainment Credit Union”.
  3. Select First Entertainment Mobile and tap Install.
You should be able to find past statements by logging onto your account through Digital Banking. Under Documents, select Statements and then click on the Statements tab. Your most recent statement should come up and you should see a list of dates to choose from to view a different statement.
You can establish scheduled transfers by logging onto your account through Digital Banking or our Mobile app.
Digital Banking 
  1. Click on Transfers & Pay
  2. Select Transfer Money & Make Payments  
  3. Select the account the funds will be sent from.
  4. Select the account the funds will be sent to.
  5. Enter the amount for the transfer. 
  6. Select the frequency and date. 
  7. Review our Transfer Policy. 
  8. Click Review Transfer. 
  9. Select Submit Transfer 
 
Mobile App
  1. Click Transfers on the bottom tool bar.
  2. Select the account the funds will be sent from.
  3. Select the account the funds will be sent to.
  4. Enter the amount for the transfer. 
  5. Select the frequency and date. 
  6. Review our Transfer Policy. 
  7. Click Review Transfer. 
  8. Select Submit Transfer
 
To view your account statements please log into your account through Digital Banking. Under Documents, select Statements and then click on the Statements tab. This should bring up your most current statements. If you would like to view a particular statement, click on the date from the list of statements.   
You can transfer funds between accounts by logging onto your account through Digital Banking or our Mobile app.
  Digital Banking 
  1. Click on Transfers & Pay 
  2. Select Transfer Money & Make Payments 
  3. Select the account the funds will be sent from.
  4. Select the account the funds will be sent to.
  5. Enter the amount for the transfer. 
  6. Select the frequency and date. 
  7. Review our Transfer Policy. 
  8. Click Review Transfer. 
  9. Select Submit Transfer. 
Mobile App
  1. Click Transfers on the bottom tool bar.
  2. Select the account the funds will be sent from.
  3. Select the account the funds will be sent to.
  4. Enter the amount for the transfer. 
  5. Select the frequency and date. 
  6. Review our Transfer Policy. 
  7. Click Review Transfer.  
  8. Select Submit Transfer.  
 
Transfers can also be made at the ATM between your First500 savings account, and primary checking account. The number of transactions that can be made at the ATM is 15 per day. 
You may change your contact information online by logging onto your account through Digital Banking or our Mobile App. Digital Banking
  1. Click on More Services
  2. Select Settings
  3. Click on Contact to update your contact information
Mobile App
  1. Click on the profile icon on the top right corner.
  2. Select Settings
  3. Click on Contact to update your contact information.
You can enroll in eStatements by logging in through the Mobile App or Digital Banking.
Mobile App Instructions to Enroll in eStatements:
  1. Log in via the Mobile app.
  2. Tap More.
  3. Open the Documents dropdown and select Statements.
  4. Tap Settings (top right) and choose Statements and/or Credit Card.
  5. Toggle Online.
  6. Tap Continue (top right).
  7. Read and agree to the disclosure.
  8. Tap Save (top right) to complete your eStatements enrollment.
 
Desktop Instructions to Enroll in eStatements:
  1. Go to firstent.org and log in.
  2. Click the “Documents” tab and select “Statements.”
  3. In the Overview tab, click the gear icon next to Statements and/or Credit Card.
  4. Toggle Online and click Continue to complete your eStatements enrollment.
Important Note: Enrollment in eStatements is not retroactive. Upon enrollment, future statements will appear on Digital Banking, but previous statements prior to enrollment will not appear. 
You can find your account number by logging into Digital Banking or the Firstent mobile app.
Steps to View Your Account Information:
  1. Open the Firstent Mobile App or go to firstent.org and log in to Digital Banking.
  2. Select the account you want to view.
  3. On Mobile: Tap “Show Details” in the top right corner. On Desktop: Click the “Account Details” tab.
  4. You’ll see all information related to that account, including:
    • Account Number
    • Electronic Account Number
    • Routing Number
Note: Use your Electronic Account Number and Routing Number to set up direct deposit or automatic payments.  
You can register for Digital Banking on the Mobile App or by navigating to firstent.org on a desktop.
  1. Select “Register a New Account.”
  2. Choose your account type: “Register to my individual account” or “Register to my business account.”
  3. Disclosure: Read the disclosure, check the “I Agree” box, and select Continue.
  4. Confirm Your Identity: Fill out the required fields (SSN/Tax ID, EIN/TIN, Member Number, and Birth Date/Established Date).
  5. Verify Your Identity: Choose to receive a verification code via SMS Text, Email, or Voice Call.
  6. Enter Verification Code: Input the code sent to you using the method selected in Step 5.
  7. Create Username: Enter a unique username.
  8. Create Password: Enter a password. Once completed, you’ll be routed to your dashboard and can begin your Digital Banking journey!
 

Membership

Members are able to add an AKA to their account through the following channels:
Message Center: Members can send a message through their online banking to add an AKA to their account. In Branch:  Click here to Book an Appointment to skip the line. In order to add an AKA, you will need both of the following:
  1. Proof of the professional or stage name (AKA). Generally, this can be a copy of a SAG or union card.
  2. A contract or other document which contains both the legal name and the AKA as proof of the link between the two names. (For example, an employment contract or a copy of the documentation used to obtain the SAG card, or a court order.)
First Entertainment requires a valid Tax ID Number (SSN or ITIN) to establish an account for a minor.
Accounts may be closed in person or over the phone. The membership cannot be closed if there are any of the following:
  • Other open shares (Checking, Term Saving Certificates, Secondary Savings, etc)
  • Open (unpaid) loans
  • An open Visa account
You may close your membership through the following channels: 
  1. In Branch:  Click here to Book an Appointment  to skip the line. 
  2. Message Center: Members can send a message through their online banking to request the membership to be closed. 
  3. Over the phone: Members can call in and request for their membership to be closed. You may call us at 888.800.3328.
To become a member of First Entertainment Credit Union, you must meet one of the following eligibility requirements:
  • Companies: Our charter includes specific reference to more than 380 entertainment companies and associations. For a listing, please visit our Companies We Serve page.
  • Community: Our charter serves any and all individuals who live, regularly work, currently attend school, or currently worship in Los Angeles County, California. Additionally, businesses, corporations, and other legal entities located in Los Angeles County, California, are also eligible.
  • Family Members: If you are already a member, your relatives can also join the credit union.
To apply for membership, please visit our Join Us page.