Search our site

Getting Started

Digital Banking

  1. ​Members can navigate to the login page on their Mobile App or navigate to firstent.org on Desktop.
  2. Select "Forgot Username or Password?"
  3. If the member selects Username, they'll be prompted with the following five steps:
    • Select "Find my personal username" or "Find my business username"
    • Verify Your Identity. Fill out the necessary fields (SSN/TaxID, EIN/TIN, Account/Member Number, and Date of Birth/Established Date)
    • Select a Username Recovery Method. Member can choose between receiving an SMS Text, an Email, or a Voice Call.
    • Verification Code will be required. This will be the code provided to the member via the method they selected in Step 3.
    • The username will be provided to the member.
  4. If the member selects Password, they'll be prompted with the following five steps:
    • Select "Reset my password" or "Reset my business sub user password"
    • Verify Your Identity. Fill out the necessary fields (Username, SSN, EIN/TIN, Account/Member Number, and Date of Birth/Established Date)
    • Select a Password Reset Method. Member can choose between receiving an SMS Text, an Email, or a Voice Call.
    • Verification Code will be required. This will be the code provided to the member via the method they selected in Step 3.
    • Create your Password. Member will be prompted to create a new password and confirm it.
Members can download the First Entertainment Credit Union Mobile application on both Apple and Android devices by following these steps:
  1. For members with Apple devices, these are the steps:
    • Navigate to the App Store.
    • Click on the Search tile and search "First Entertainment Credit Union"
    • Select First Entertainment Mobileand click "Get"
  2. For members with Android devices, these are the steps:
    • Navigate to the Play Store.
    • Search "First Entertainment Credit Union"
    • Select First Entertainment Mobileand download.
You should be able to find past statements by logging onto your account through Digital Banking. Under Documents, select Statements and then click on the Statements tab. Your most recent statement should come up and you should see a list of dates to choose from to view a different statement.
You can establish scheduled transfers by logging onto your account through Digital Banking or our Mobile app.
Digital Banking 
  1. Click on Transfers & Pay
  2. Select Transfer Money & Make Payments  
  3. Select the account the funds will be sent from.
  4. Select the account the funds will be sent to.
  5. Enter the amount for the transfer. 
  6. Select the frequency and date. 
  7. Review our Transfer Policy. 
  8. Click Review Transfer
  9. Select Submit Transfer 
 
Mobile App
  1. Click Transfers on the bottom tool bar.
  2. Select the account the funds will be sent from.
  3. Select the account the funds will be sent to.
  4. Enter the amount for the transfer. 
  5. Select the frequency and date. 
  6. Review our Transfer Policy. 
  7. Click Review Transfer
  8. Select Submit Transfer
 
To view your account statements please log into your account through Digital Banking. Under Documents, select Statements and then click on the Statements tab. This should bring up your most current statements. If you would like to view a particular statement, click on the date from the list of statements.   
You can transfer funds between accounts by logging onto your account through Digital Banking or our Mobile app.
  Digital Banking 
  1. Click on Transfers & Pay 
  2. Select Transfer Money & Make Payments 
  3. Select the account the funds will be sent from.
  4. Select the account the funds will be sent to.
  5. Enter the amount for the transfer. 
  6. Select the frequency and date. 
  7. Review our Transfer Policy. 
  8. Click Review Transfer
  9. Select Submit Transfer. 
Mobile App
  1. Click Transfers on the bottom tool bar.
  2. Select the account the funds will be sent from.
  3. Select the account the funds will be sent to.
  4. Enter the amount for the transfer. 
  5. Select the frequency and date. 
  6. Review our Transfer Policy. 
  7. Click Review Transfer.  
  8. Select Submit Transfer.  
 
Transfers can also be made at the ATM between your First500 savings account, and primary checking account. The number of transactions that can be made at the ATM is 15 per day. 
You may change your contact information online by logging onto your account through Digital Banking or our Mobile App. Digital Banking
  1. Click on More Services
  2. Select Settings
  3. Click on Contact to update your contact information
Mobile App
  1. Click on the profile icon on the top right corner.
  2. Select Settings
  3. Click on Contact to update your contact information.
Members can enroll in eStatements using the Mobile app and firstent.org over Desktop. Mobile App Instructions
  1. Open the Firstent Mobileapp and login.
  2. Select the More
  3. Click on the Documentsdropdown and select Statements.
  4. On the top right, click Settings then select Statements and/or Credit Card.
  5. Toggle Online and that will complete the enrollment in eStatements.

 

Desktop Instructions

  1. Navigate to firstent.org and login.
  2. Hover over Documents tab and select any of the options from the dropdown.
  3. In the Overview tab, select the gear icon next to Statements and/or Credit Card.
  4. Toggle Online and Continue then the enrollment in eStatements will be complete. 
Important Note: Enrollment in eStatements is not retroactive. Upon enrollment, future statements will appear on Digital Banking, but previous statements prior to enrollment will not appear.
Members can locate their account numbers using the Mobile app and firstent.org over Desktop.
  1. If a member is using the Mobile app to find their account number, they'll need to follow these steps:
    • Open the Firstent Mobileapp and login.
    • Click into an account then on the top right select "Show Details"
    • Member will be prompted with all of the information regarding that account including the Account Number, Electronic Account Number, and Routing Number.
  2. If a member is using the Desktop Firstent website to find their account number, they'll need to follow these steps:
    • Navigate to firstent.org and login.
    • Click into an account and the Account Number will be next to the name of the account
    • Member can select the "Account Details" tab and they will be prompted with all of the information regarding that account including the Electronic Account Number and the Routing Number (Note: use the Electronic Account Number and Routing Number to set up direct deposit).

Members can register for Digital Banking on their Mobile App or navigate to firstent.org on Desktop.

  1. Select "Register a New Account"
  2. Select "Register to my individual account" or "Register to my business account"
    • Disclosure. Read the disclosure then select the checkbox next I Agreeand select Continue.
    • Confirm your identity. Fill out the necessary fields (SSN/TaxID, EIN/TIN, Account/Member Number, and Date of Birth/Established Date)
    • Verify your Identity. Member can choose between receiving an SMS Text, an Email, or a Voice Call.
    • Verification. This will be the code provided to the member via the method they selected in Step 3.
    • Create Username. Member will be prompted to create a unique username.
    • Create Password. Member will be prompted to create a password. Once this is completed, the member will be routed to their Dashboard and they can begin their Digital Banking journey!

Membership

Accounts may be closed in person or over the phone. The membership cannot be closed if there are any of the following:
  • Other open shares (Checking, Term Saving Certificates, Secondary Savings, etc)
  • Open (unpaid) loans
  • An open Visa account
You may close your membership through the following channels:
  1. In Branch:  Click here to Book an Appointment  to skip the line.
  2. Message Center: Members can send a message through their online banking to request the membership to be closed.
  3. Over the phone: Members can call in and request for their membership to be closed. You may call us at 888.800.3328.
 
To become a member of First Entertainment Credit Union, you must meet one of the following eligibility requirements:
  • Companies: Our charter includes specific reference to more than 380 entertainment companies and associations. For a listing, please visit our Companies We Serve page.
  • Community: Our charter serves any and all individuals who live, regularly work, currently attend school, or currently worship in Los Angeles County, California. Additionally, businesses, corporations, and other legal entities located in Los Angeles County, California, are also eligible.
  • Family Members: If you are already a member, your relatives can also join the credit union.
To apply for membership, please visit our Join Us page.