Locked out of your digital banking account because you forgot your password? It happens to the best of us.
How to Reset Your Password
Follow these simple steps to securely reset your password and regain access.
- Go to the Login Page: On the digital banking login screen, click “Forgot Password”.
- Select “Reset My Password”: Choose the “Reset my password” option to start the recovery process.
- Verify Your Identity: Enter the following details to confirm your identity:
- Your Username
- Your Social Security Number (SSN)
- Your Date of Birth (MM/DD/YYYY)
- Your Member Number
Click “Continue” to proceed.
- Choose a Recovery Method: Select how you’d like to receive your verification code:
- Text Message (SMS)
- Voice call
Click “Continue” to move forward.
- Enter the Verification Code: Check your phone or email for the verification code. Enter the code in the provided field in digital banking and click “Verify”.
- Create a New Password:
- Enter your new password in the “Password” box.
- Confirm by typing it again in the “Confirm Password” box.
- Click “Login” to finalize the reset and access your account.
