Q: When is the Paramount branch re-opening?
A: The Paramount branch is moving to a new building and will be located at Prop Warehouse B163. The branch is scheduled to close on November 3, 2026, and the new location will open on November 9, 2026, with standard business hours of Monday through Friday from 9:00 a.m. to 5:00 p.m. The branch will be moving to better serve our members with a digital banking focus.

 

Q: What does it mean that the Paramount branch is a “cashless” relationship center?
A: Being cashless means that the team members at the Paramount branch will not handle any cash transactions directly. Members can still access cash via the ATMs.

 

Q: Why is the Paramount branch going cashless?
A: The Paramount branch is transitioning to a cashless relationship center model to better support how many members already bank today. By focusing on digital and self-service banking options, we can provide faster access to everyday transactions while helping members learn about tools that make managing their finances easier and more convenient.

 

Q: What services will be offered at the Paramount branch?
A: The Paramount branch will provide a wide full support for most services, including:

• Opening accounts (checking, savings, CDs, IRAs, etc.)
• Applying for and funding loans
• Getting cashier’s checks
• Instant-issue debit cards
• Updating your account (address, beneficiaries, joint owners, etc.)
• Fraud disputes and notary services
• Closing accounts
• Financial wellness appointments
• Help with online banking and mobile app

 

Q: Will all your branches become cashless relationship centers?

A: Our only locations that are currently cashless relationship centers are our Paramount, Sony, and Warner Bros. Branches.

 

Q: Will the Paramount branch still assist with account changes, like adding a joint signer or changing my address?

A: Yes, Paramount teammates can assist with all types of account maintenance requests, including adding or removing joint signers, beneficiaries, power of attorneys, and updating address information.

 

Q: If the branch is a cashless relationship center, how do I get cash?
A: The ATM at the Paramount branch will be available for cash withdrawal needs. Additionally, our team members will be happy to assist you in using the ATM.

 

Q: What if I need to make a large withdrawal?

A: Members can withdraw up to $1,000 daily with a standard debit card, or increased withdrawal limits up to $4,000 that is available via the “Card Management” tool through Online Banking. For larger amounts, our team can assist with further limit increases. For your security, our teammates may ask a few questions to assist in safe, cashless alternatives for large transactions.

 

Q: What if I want smaller bills? Your ATMs only disburse $20s or $100s. 

A: To accommodate our members, an additional denomination of $10s will be added to the ATM at the Paramount branch. Other denominations are currently not available at this branch’s ATM.

 

Q: Can I deposit cash at the Paramount branch?
A: You can deposit cash through our ATM. Additionally, our Paramount team is here to guide you through the process to make sure you feel comfortable.

 

Q: What if I prefer to withdraw cash from a teller?
A: The Paramount branch does not have a teller line, but you can easily withdraw cash using our ATM. If you need a cashier’s check, our team will be happy to assist you.

 

Q: What if I’m not comfortable using the ATM?
A: Our Paramount team is here to help you every step of the way, whether you’re using our ATM for the first time or just need a quick refresher. We’re always happy to support and educate, helping you find the easiest, most convenient ways to bank.

 

Q: Why can’t I make check deposits anymore?

A: We’re here to help you take advantage of easy, digital options for check deposits. If you visit the Paramount branch to deposit a check, our team will be happy to show you how to use mobile deposit or our deposit-taking ATM so you can bank quickly and confidently.

 

Q: Can I still get help with online banking at Paramount?
A: Yes, our team can assist you with navigating our online tools including online banking, mobile app usage, and other digital services.

 

Q: Can I still meet with a banker at the Paramount branch?
A: Yes, financial wellness appointments are still available at the Paramount branch. Our team will be happy to help you schedule a time that works best for you, whether you prefer to meet in-person or connect by video through our website.

 

Q: Are there services that require an appointment at the Paramount branch?
A: Many services are available on a walk-in basis, but for more complex needs such as financial consultations, opening a membership, or applying for a loan, we recommend scheduling an appointment for quicker assistance.

 

 Q: Will I still be able to open a new membership at the Paramount branch?
A: Yes, you can still open new memberships and even complete loan origination and funding at the Paramount branch.

 

Q: Can I get a loan funded at the Paramount branch?
A: Absolutely! You can still apply for and receive loan funding at the Paramount branch. Our team is here to guide you every step of the way and make the process as smooth and easy as possible from beginning to end.

 

Q: What if I need a service that isn’t available at Paramount?
A: Our goal is to support all your banking needs using digital tools. If you prefer a full-service branch, we’ll gladly help schedule an appointment for you at our nearest location.

 

Q: Will this change affect other branches?
A: Currently, the cashless relationship center model is specific to the Paramount, Sony, and Warner Bros. branches.

 

 

Q: What services cannot be completed at Paramount?

A: Some services are handled a little differently at our Paramount branch, but we still have easy options to better serve you:

• Cash services: Cash deposits and withdrawals are available through the ATM, and our team is happy to assist you.
• Cash payments: We’ll help you complete these quickly and securely using digital options.
• Coin rolls or petty cash: While our ATMs provide smaller denominations such as $10 bills, coin rolls are not available at this branch. Our team will be happy to assist you in setting up an appointment at a full-service location.
• Check deposits: While not handled directly by staff, we’ll guide you step-by-step on using mobile deposit or the ATM.