Alert 1 of 1
See all alerts
Notice
Notice Icon

Saturday, August 15, 2026: Digital banking will undergo scheduled maintenance and will be inaccessible from 11:00 P.M. – 3:00 A.M. PST. We apologize for any inconvenience this may cause.

Notice
Notice Icon

Special Hours: Please note that our Member Experience Center and branches will be opening at 11:30am on Thursday, August 20th. Digital banking and surcharge-free ATMs remain available 24/7.

Notice
Notice Icon

We’re updating our member support options. Learn more and view FAQs here.

Notice
Notice Icon

Holiday Closure: All First Entertainment branches and our Member Experience Center will be closed July 3-4 in observance of Independence Day. Digital banking and surcharge-free ATMs remain available 24/7.

Search our site

Personal Lending

« Back to Member Help

Credit Cards

In order to set or change your credit card Personal Identification Number (PIN), simply call 888.886.0083 and follow the prompts.  
The Visa Year End Summary Statements are generally sent at the beginning of January through February.  If you haven't received your statement, you can do one of the following:
  1. Login to Digital Banking and send us a secured message requesting your statement.
  2. Call us at 888.800.3328.
Year End Summaries are generally sent to members at the beginning of January through February.
If you have a new credit card account number, you will need to add the new account number so you can view it online. Following are the instructions:
  • Log onto your account through Digital Banking.
  • Select More from the toolbar
  • Under Card Management, select View Credit Card
  • Enter the credit card number you wish to add (all 16 digits)
  • Enter your Social Security Number (with dashes in between) for verification purposes
  • "Recent Activity" screen will appear
  • This is how you can activate your new credit card online and delete old card information.
We do not offer a choice of designs.  We have one design based on the following products:
  • Consumer Debit Card
  • Consumer Credit Card Spotlight
  • Consumer Credit Card Preferred Cash
  • Consumer Credit Card Platinum
  • Business Debit Card
  • Business Credit Card Platinum
  • Business Credit Card Preferred Cash
Visit our Consumer Credit Card page to see current card design:  https://www.firstent.org/personal/credit-cards/ Visit our Business Credit Card page to see current card design:  https://www.firstent.org/business/credit-cards/
Once a balance transfer is submitted, it cannot be cancelled. Please contact First Entertainment at 888.800.3328 or via Digital Banking chat to request a Stop Payment.
  Please note: If balance transfer is processed as an ACH, payment is unable to be stopped once submitted. 
   
Credit Line Increase - If you are interested in a credit line increase you would need to apply for this increase in the same manner in which you may have applied for your credit card. You can do this through Digital Banking, Mobile Banking, in person or contacting us by phone.
If you would like to apply through Digital Banking, please follow these steps:
  1. Login to Digital Banking.
  2. Navigate to "Open New Accounts". 
  3. "Apply for a Credit Card".
  4. Your first option is to Select a Purpose, either a "Credit Card Application" or "Credit Limit Increase Application". Select "Credit Limit Increase Application" .
  5. Complete the appropriate steps to submit application.
If you would like to apply through Mobile Banking, please follow these steps:
  1. Login to Digital Banking.
  2. Click on "... More".
  3. Click on "Open New Accounts". 
  4. "Apply for a Credit Card".
  5. Your first option is to Select a Purpose, either a "Credit Card Application" or "Credit Limit Increase Application". Select "Credit Limit Increase Application" .
  6. Complete the appropriate steps to submit application.
Credit Line Decrease - If you are interested in lowering your credit limit, please contact us by sending us a secure message through Digital Banking, scheduling a branch appointment or contacting us at 888.800.3328 for assistance with any credit line decrease.
You have two ways to check your credit card balance/available balance and your transaction history.
Option 1:
  • Log in to home banking.
  • Under Accounts > select Credit Card.
  • You will see your balance, available balance, any pending transactions, and transaction history.
Option 2:
  • Log in to home banking.
  • Select More from the toolbar.
  • Select Card Management > View Credit Card.
  • You will see your current balance, available credit, any pending transactions, and posted transactions.
There are several ways to dispute a credit card charge or report fraudulent or unauthorized credit card activity. Option 1:
  1. Login to Digital Banking
  2. Click "More" from the tool bar
  3. Click “Card Management”
  4. Click "Dispute a Credit Card Transaction"
  5. "Enroll" if you haven't done this before
  6. In your list of posted card transactions, find the transaction you wish to report an issue on
  7. Use the drop-down arrow to the right of the transaction in question
  8. Select “Report an Issue” button
  9. Follow the steps to report the dispute
Option2:
  1. Call us at 888.800.3328 for further assistance
Please keep in mind that a dispute can take up to 12 weeks to resolve.

You can pay your credit card bill through First Entertainment's digital banking platform.

Log into your account, select the credit card you want to pay, and choose the payment option. You can make payments from a First Entertainment checking or savings account or from an external bank account.

Members can also set up automatic payments to ensure their credit card bill is paid on time each month.

You can apply for a First Entertainment Visa® credit card online through the credit card application page.

Both members and prospective members can complete the online application in just a few minutes. If you prefer assistance, you can also chat with a representative or schedule an appointment with a First Entertainment team member.

No, you must keep your First500 savings account open to maintain your First Entertainment members and keep your Visa Credit Card open. Otherwise, it will be closed.
Please click here for the Visa Agreement and Disclosure.
Please click here for the interest and fee information.
No, there are no foreign transaction fees charged on any First Entertainment credit card.
Yes. To transfer funds from your credit card to your checking account, follow the steps in Option 1 or Option 2 below:

Option 1

  • Login to your Digital Banking account
  • Select "Transfers"
  • Select "Make a Transfer"
  • On the "From Account" drop-down, select the credit card funds are being withdrawn from
  • On the "To Account" drop-down, select the checking account funds are being deposited to
  • Review the fee notice
  • Review the transfer details and submit the transfer

Option 2

  • Login to your Digital Banking account
  • Navigate to Card Management
  • Select "Make a Transfer"
  • On the "From Account" drop-down, select the credit card funds are being withdrawn from
  • On the "To Account" drop-down, select the checking account funds are being deposited to
  • Review the fee notice
  • Review the transfer details and submit the transfer

The funds will be available in your checking account immediately. The cash advance will post to your credit card within 1-2 business days.  
If you have a legacy Visa Platinum Credit Card that was opened prior to February 2021, your points still expire after four years (48 months) from the date of issuance. Reward points do not expire on our Spotlight Visa Credit Card.
Use the following to access and redeem your Reward Points:
  1. Login to Digital Banking
  2. Under Card Management select
  3. Redeem Credit Card Rewards
Once you are on the Rewards platform, you can then review activity, total balance, or redeem your credit card reward points for cash back, gift cards (physical or electronic), merchandise, travel, and events.
Yes you can! Just follow these simple steps:
  1. Log in to Digital Banking via our Desktop site or Mobile App
  2. Click Card Management > Manage Your Cards
  3. Select the card you would like to update
  4. Select Travel Notices
  5. Enter a Start Date and End Date under Add New Travel Notice
  6. Specify your Destination
    • Domestic or International
    • State or Country
  7. Then click Save
Yes, you can request to have your credit card rushed to your home or a place of business. We cannot rush a credit card to one of our branches or a P.O. Box.
With Card Management functionality in Digital Banking, we put the control at your fingertips. Enjoy the following options:
  • Block/unblock your card
  • Update Alerts
  • Report your card lost/stolen
  • Add a travel notice
  • Enable/disable foreign transactions
  • Add authorized user(s)
Just follow these simple steps to access Card Management:
  1. Login to Digital Banking
  2. From the “More” section, select “Card Management”
  3. From the drop-down select the “Manage Your Cards” option
  4. Each of the above card controls will be available for you to update per your preferences.
To add an “Authorized User” to your credit card: 
  1. Login to Digital Banking
  2. Select More from the tool bar
  3. Card Management
  4. Manage Your Cards
  5. Add Authorized User(s)
  6. Click on here link
  7. Complete DocuSign process to add an authorized user to your account
First Entertainment will receive your request and process the request within 1-2 business days. Any authorized user(s) added to your account will receive their card within 7-10 business days, at your address on file. If we are unable to fulfill your request, we will contact you. 
  1. Call us at 888.800.3328
  2. Press 0 to speak with a team member who can assist you.
Please note this adjustment can take 24-48 business hours to be completed.
To keep your credit card account open and in good standing, you must pay at least the minimum payment amount indicated on your bill by the due date. Failing to do so can result in late fees and interest accruing on any outstanding balance unpaid.

You can request a balance transfer through First Entertainment's digital banking platform.

Log into digital banking, navigate to the "Card Management" section, and select the credit card you want to transfer a balance to. From there, follow the balance transfer prompts and enter the required account details.

Members can also contact First Entertainment directly for assistance with balance transfers.

Your First Entertainment credit card payment is due on the 4th day of each month.

To avoid interest charges on purchases, members should pay the full statement balance by the monthly due date. Setting up automatic payments can help ensure payments are made on time.

Our current rates can be found on our public website here: https://www.firstent.org/files/disclosure_visa_schumer_box.pdf.

You can activate your First Entertainment credit card through digital banking or by phone.

Log into your digital banking account, navigate to the "Card Management" section, and select "Manage Your Cards." Choose the card you want to activate and follow the prompts.

You can also activate your card by calling the activation phone number provided with your credit card.

Home Loans

Making a payment on your mortgage is simple with the Dovenmuehle Mortgage Portal (DMI). Follow these steps to complete your payment:

Step 1: Sign In
  • Log in to Digital Banking (Desktop).
  • Go to Transfer & Payments > 1st Mortgage Portal.
Step 2: Select Payment Type
  • Autopay – Set up recurring payments.
  • One-Time Payment – Schedule a single payment (up to 4 days in advance).
Step 3: Enter Payment Details
  • Confirm amount, source, and date.
  • Add extra funds (principal, escrow, or fees) if needed.
Step 4: Add a Payment Source
  • Use a saved account or enter new bank details.
  • New accounts require NACHA validation.
Step 5: Pick a Date
  • Select the effective payment date.
Step 6: Confirm & Submit
  • Review details.
  • Click Pay Now and agree to Terms & Conditions.
  • Save your confirmation screen.
Note: One-time payments can be scheduled up to 4 days in advance. Payments are processed throughout the day, and those submitted before 12:00 AM (Central Time) will be effective on the same day. Only one payment can be made per loan per day.
To apply for a Second Mortgage (Home Equity Line of Credit (HELOC) or Home Equity Fixed Loan), please follow the steps below.
  1. You can apply online by going to firstent.org 
  2. Select Personal
  3. Click Home Loans under (Credit Cards and Loans Column)
  4. Click on "Tap Into Equity"
  5. Click on "Apply Now"
Or you can click on the following link Apply HereOr call 323.845.4411 or 888.800.3328 ext 4411 to speak with a mortgage loan officer.  
We offer a 0% down first-time buyer program up to a purchase price of $1,250,000.  This program requires a minimum FICO score of 680.  The maximum 1st mortgage is up to $1,000,000 and maximum 2nd mortgage is up to $250,000.  We also offer other low down payment options for first time buyers with as little as 3% down. Contact Real Estate Department at 323.845.4411 or 888.800.3328 ext 4411 to speak with a loan officer.
To apply for a home loan through First Entertainment Credit Union, please follow the steps you provided:
  1. Navigate to firstent.org
  2. Click on  "Personal." at Top of Page
  3. Click on "Home Loans" under the Credit Cards & Loans Column
  4. Click on "Start an Application
  5. Choose a Loan Officer and Click on "Apply With..."
  6. If you're a first-time user, create a new account using the button provided. If you're a returning mortgage user, log in with your username and password.
  7. Fill out the required information on the application form.
  8. After submitting your application, a loan officer will follow up with you regarding your application.
  9. If you forgot your username or password link and it will be emailed to you.
Make sure to have all the necessary financial and personal information ready when applying for a home loan online.If you have specific questions or need assistance during the application process, you can call 323.845.4411 this number dials directly to Real Estate Servicing or by calling 888.800.3328 ext 4411, to speak with a mortgage loan officer for guidance and support.
The interest rate is determined based on the Wall Street Journal Prime Rate. We determine the periodic rate, and the corresponding annual percentage as follows. We start with an independent index, (the Index) which is the Wall Street Journal Prime Rate. When a range of rates has been published, the highest rate will be used. We will use the most recent index change as of the 20th day of the month preceding any annual percentage adjustment. To determine the periodic rate that will apply to your account we add a margin to the value of the index. Then we divide the sum by the number of days in a year (365). To obtain the annual percentage rate we will multiply the periodic rate by the number of days in a year (365). This result is the annual percentage rate. The maximum Annual Percentage Rate that can apply is 18% or the maximum permitted by the law whichever is less. However, the Annual Percentage Rate will never go below the minimum rate of 4% at any time during the term of the plan after the expiration of any discount period.
Home Equity Line of Credit Minimum Loan amount is 5% of the first mortgage loan balance or $25K (whichever is greater) and not to exceed $500,000.00.
  • Maximum loan amount for loans exceeding 80% CLTV is $250,000.00
Fixed Home Equity Loan Minimum Loan amount is 5% of the first mortgage loan balance or $45K (whichever is greater) and not to exceed $500,000.00.
  •  Maximum loan amount for loans exceeding 80% CLTV is $250,000.00
Purchase Money-Fixed Home Equity Loan Minimum Loan amount is 5% of the purchase price, and maximum loan amount of $250,000.00. Please reach out to Real Estate Lending at rereferral@firstent.org for additional information or 323.845.4411 or  888.800.3328 (Option 3).  
First Entertainment Maximum first mortgage loan amount is $5,000,000. Please reach out to Real Estate Lending at rereferral@firstent.org or call 323.845.4411 or 888.800.3328 Ext 4411 for additional information.  
A loan generally takes 30 days but can be a longer or shorter depending on a multitude of factors. Some things that might delay the loan process are incomplete documentation, appraisal time, and title liens to name a few. For additional information, please contact Real Estate Lending at 888.800.3328 (Option 3), Monday–Friday, 8:30 a.m.–5:30 p.m.  
​Credit Score plays an important role in determining credit worthiness as it is an indication of a borrower’s willingness to repay. The criteria we review includes but is not limited to: payment history, utilization of available credit, credit inquires, and length of credit history. There is minimum FICO score requirements and those vary depending on transaction type. Please reach out to Real Estate Lending for additional information at 888.800.3328 (Option 3), Monday through Friday, 8:30 a.m. to 5:30 p.m.  
To view our mortgage rates, please visit https://www.firstent.org/rates/personal/#mortgage 
They can be found by logging onto your online banking account through.
  • For First Mortgage:
    1. Log in to your Digital Banking account.
    2. Under the Transfer & Pay tab, click on 1st Mortgage Portal.
    3. Click on the Documents tab, where you'll find your Year-End 1098 Form.
  • For HELOC:
    1. Log in to your Digital Banking account.
    2. Click on Documents, then select Tax Forms to find your 1098.
Note: If you paid less than $600 in interest on your real estate loan for the year, a 1098 form was not generated. However, you can find the total interest paid for the year at the bottom of your December statement.
Your HELOC statement is included with your eStatements. You can view it anytime by logging into Digital Banking or our Mobile App and selecting the eDocs option. Each month, your HELOC statement appears on the last page of your statement. You’ll have access to the past two years’ statements online or through the app.
First Mortgage You can make mortgage payments up to 60 days in advance.   HELOC / Home Equity Loan Payments on Home Equity Lines of Credit (HELOC) or Home Equity Loans cannot be made in advance.  
While we do attempt to portfolio many of our loans, we do sell a portion of our mortgage loans to approved investors. Currently, the servicing of our first mortgage loans is handled through an approved sub-servicing company. Unfortunately, we cannot guarantee that a loan won't be sold to a specific lender in the future.
First Entertainment originates conventional home loans in the following states:
Alabama, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Michigan,
Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Washington, West Virginia, Wisconsin, Wyoming.
  We do NOT offer conventional home loans in the following states:
Arizona, Alaska, Hawaii, Massachusetts, New York, Rhode Island, Virginia, Vermont, and Washington, D.C.
 
Post Closing Loan Servicing Questions:
• Servion services home loans outside of California.
• DMI services home loans in California.
 
Phone: 323.845.4411 or 888.800.3328
Servion Loan Servicing: 800-766-5626
DMI Loan Servicing: 877 498-9409
 
Our first mortgage loans are serviced by Dovenmuehle Mortgage, Inc. (DMI). Members can reach DMI @ 877-498-9409.
 
The Address is:
First Entertainment Credit Union (by DMI)
Real Estate Department
1 Corporate Drive, Suite 360
Lake Zurich, IL  60047
  Email: custserv@yourmortgageonline.com
First Entertainment services our own portfolio of Home Equity lines of credit and Home Equity Loans.
 
No, 1st and 2nd mortgages may be paid off at any time without a penalty. However, when a loan is paid off,  there are the following fees.
  • $95.00 County Recording Fee
  • $45.00 Reconveyance Fee
  • $30.00 Demand Fee
(Fee amounts subject to change).    
First Entertainment has a rate CAP of 12.5%.
For annual ARM changes, DMI sends out ARM rate change notices 45 days prior to the actual rate reset date.    
Making a principal-only payment on your mortgage is simple with the Dovenmuehle Mortgage Portal (DMI). Follow these steps to complete your payment: Step 1: Sign In
  • Log in to Digital Banking (Desktop).
  • Go to Transfer & Payments > 1st Mortgage Portal.
Step 2: Select Payment Option
  • Click on Make a Payment.
  • Select Make a One-Time Payment.
Step 3: Enter Payment Details
  • Click on the payment amount to update it.
  • Turn off the Regular Monthly Payment toggle.
  • Turn on the Additional Payment toggle.
  • Under Additional Principal, enter the amount you want to apply.
  • Once updates are made, click Update Amount to proceed.
Step 4: Add a Payment Source
  • Use a saved account or enter new bank details.
  • New accounts require NACHA validation.
Step 5: Pick a Date
  • Select the effective payment date.
Step 6: Confirm & Submit
  • Review all details carefully.
  • Click Pay Now and agree to the Terms & Conditions.
  • Save your confirmation screen for your records.
Note: One-time payments can be scheduled up to 4 days in advance. Payments are processed throughout the day, and those submitted before 12:00 AM (Central Time) will be effective on the same day. Only one payment can be made per loan per day.​    
The grace period for HELOC payments is 15 days from the original payment due date.    
View HELOC & Home Equity Loan Rates here.

Not at this time.
 
The timeline can vary depending on your specific loan situation:
  • Home Purchase: When you are purchasing a home, the Credit Union works directly with the escrow company to fund the loan on a pre-arranged closing date.
  • Refinance: For refinances, the funding process typically takes about 30 days.
For more details about our real estate loans, visit: firstent.org/personal/home-loans Our Real Estate Lending Team is here to support you and will work with you to meet your individual needs.
We do not offer VA loans at this time.

Personal Loans & Lines of Credit

You can make a payment over the phone by 888-800-3328 and select Option 3. Please follow the prompt menu to be directed to the appropriate department.
What you’ll need:
  • Your checking or savings account number
  • The routing number from your external financial institution
Note: A $5.00 convenience fee applies for phone payments.
Please mail consumer loan payments to:
First Entertainment Credit Union Attention: Consumer Loan Payment PO Box 2428 Hollywood, CA 90078 For a faster, easier, and more convenient option, pay directly from your First Entertainment online or mobile banking account. Payments are secure, can be scheduled in advance, and you’ll have instant confirmation—no postage or trips to the mailbox needed!
They can be found by logging onto your online banking account through.
  • For First Mortgage:
    1. Log in to your Digital Banking account.
    2. Under the Transfer & Pay tab, click on 1st Mortgage Portal.
    3. Click on the Documents tab, where you'll find your Year-End 1098 Form.
  • For HELOC:
    1. Log in to your Digital Banking account.
    2. Click on Documents, then select Tax Forms to find your 1098.
Note: If you paid less than $600 in interest on your real estate loan for the year, a 1098 form was not generated. However, you can find the total interest paid for the year at the bottom of your December statement.
Your HELOC statement is included with your eStatements. You can view it anytime by logging into Digital Banking or our Mobile App and selecting the eDocs option. Each month, your HELOC statement appears on the last page of your statement. You’ll have access to the past two years’ statements online or through the app.
First Entertainment has a rate CAP of 12.5%.
The grace period for HELOC payments is 15 days from the original payment due date.    
Is it possible to change the due date of my loan payments, and if so, what is the process for requesting such a change?
Yes! You can request a due date change in one of two ways:
  1. Digital Banking: Submit your request securely through the Message Center.
  2. By Phone: Call us at 888-800-3328, select Option 3, and follow the prompts to be connected with the appropriate department.
 
For most First Entertainment consumer loans, you have a 15-day grace period to make your payment without a late fee. However, some loans have a 10-day grace period. Please check your loan agreement for the specific details of your loan. If your payment is not received by the due date you may be considered late, to avoid a late fee payment should be made within the grace period. To help you stay on track, we may reach out with reminders before any fees are assessed. If you think your payment might be late, please call us at 888.800.3328, as soon as possible. Our team is here to help!    
Unfortunately, we’re unable to accept loan payments using a credit card from another financial institution. However, you have several convenient payment options: Digital Banking (Online or Mobile App): Make loan payments by transferring funds from your First Entertainment savings or checking account, or by linking an external account at no extra charge. Click here to learn how. Over the Phone: Make a payment using your checking or savings account from another financial institution by providing the routing and account number. Call us at 888-800-3328, Monday–Friday from 8:00 a.m.–6:00 p.m. or Saturday from 8:00 a.m.–3:00 p.m. See Fee Schedule.    
Is it possible to change the due date of my loan payments, and if so, what is the process for requesting such a change?
Yes! You can request a due date change in one of two ways:
  1. Digital Banking: Submit your request securely through the Message Center.
  2. By Phone: Call us at 888-800-3328, select Option 3, and follow the prompts to be connected with the appropriate department.
 
To request a credit line increase, you’ll need to submit an application. You can apply in any of the following ways:
  • Digital Banking / Mobile App: Log in, go to “Open New Accounts,” and select “Apply for a Personal Loan.”
  • Website: Visit https://www.firstent.org/personal/loans/line-of-credit/ and click on “Apply Now.”
  • Phone: Call us at 888-800-3328 to speak with a representative.
  • In Person: Schedule an appointment to visit one of our branches by clicking Book Appointment
Yes, co-signers are allowed on loans! For more details, please feel free to contact our Loan Experience Center at 888-800-3328 then select: Option 3.
Yes, your payment history will be reported to all credit bureaus.
Loan applications can take up to 48 business hours to be decisioned. Please contact our Loan Experience Center at 888-800-3328, select Option 3 and follow the prompt menu to be directed to the appropriate department.
You may apply for a secured loan, or for any of our services, as soon as you join the Credit Union.  There is no waiting period.
 
If you applied online, checking your status is easy:
  1. Log in to Digital Banking (Desktop or Mobile App).
  2. Select “Open New Account.”
  3. Click “Check Loan Status.”
  4. Enter the requested information to view your loan status.
For security purposes, you’ll be asked to verify your identity before accessing your loan status. Other Ways to Check Your Status:
  • Send a Secure Message: Use the Message Center in Digital Banking and include your loan application number in the subject line.
  • Call Us: Reach us at 888-800-3328 (Option 3) and follow the prompts.
 
You may make loan payments online or through the mobile app by transferring the payment from your First Entertainment savings or checking account.
  1. Once the funds are placed in your First Entertainment Savings or Checking click on “Transfer & Pay” tab.
  2. Click on “Transfer Money & Make Payments”.
  3. Click on “From Account” drop down menu and select the account you are trying to make a payment from.
  4. Click on “To Account” drop down menu and select the loan number you are trying to make a payment on.
  5.  Under “How Much” tab select payment type – this includes Regular Payment, Amount Due, Pay Off, Principal Only or Other.
  6. Select “When” drop down menu to either submit a one-time payment OR a recurring payment.
  7. Select the “Date” you want your payment to be processed.
  8. If you want to input a “Memo Description” such as August payment that is optional.
  9. Click on “Review Transfer”; a display box will pop up to verify the transfer information; click on “Submit Transfer”.
To pay your loan using an external account, go to “Transfer Money & Make Payments” in Digital Banking and select “Add Account.” Follow the prompts to securely link your external account and transfer funds directly to your loan.
There are several convenient ways to apply. Online (for members and prospective members):
  1. Visit https://www.firstent.org/personal/loans/
  2. Click "Learn More" under Personal Loan
  3. Click “Apply Now.”
  4. Complete the application and submit.
Through Online Banking (current members only):
  • Log in to your OLB.
  • Select “Open a New Account” and click “Apply for a Personal Loan.”
By Phone or In Person:
  • Call our Loan Experience Center at 888.800.3328 (option 3), or
  • Book an appointment at any of our branches through Book Appointment.
We do not have a minimum credit score for loan approval. A loan approval is determined by using various factors, not just a credit score.
There are no prepayment penalties on consumer loans.
The benefits of a Personal Line of Credit include...
  • Immediate access to cash
  • Transfer funds from Personal Line of Credit to checking account to cover debit card transactions
  • Revolving credit which means that the amount paid back becomes available again without reapplying for another loan
You can make payments easily through Digital Banking, by setting up automatic transfers, or by visiting a branch. Minimum monthly payments are based on your balance, and you can pay more anytime without penalties.

Vehicle Loans

Autoland is the nation’s premier car buying service for members of credit unions, and affinity groups, in fifteen states. Founded in 1971 with the belief that people deserve a better car buying experience, Autoland has provided hundreds of thousands of satisfied drivers with a convenient and hassle-free means to purchase a vehicle at a great value. Whether you’re looking to purchase new or pre-owned, trade-in your current vehicle or just need expert advice on which car is right for you, Autoland is available to guide you every step of the way.
How Our Service Works?
Autoland does all the legwork. Once you have  decided on a vehicle and they will take it from there. Through their expansive auto network, they have access to extensive inventory, giving them the buying power to find virtually any make, and model at a great value. They'll find your perfect car, negotiate preferred pricing, and secure all manufacturer incentives for you. All you’ll have to do is decide when to take delivery of your vehicle at your nearest financial institution branch. For additional questions please contact Autoland at 800-234-6999 or visit https://firstentertainmentcu.autoland.com/.
Please make sure the credit union and Department of Motor Vehicles (DMV) has your most up-to-date address for the vehicle title to be sent from the Department of Motor Vehicles.    
If you currently have a vehicle financed with us, please update your address with the credit union and the CA DMV.
Yes, the credit union offers GAP Protection. Guaranteed Asset Protection (GAP) helps protect members against financial loss if their GAP-protected vehicle is stolen or declared a total loss, easing members’ financial burden by waiving the difference between members’ primary insurance settlement and their vehicle loan balance on items directly related to the purchase of their vehicle. GAP Insurance can be purchased at the time of loan funding. For additional information please contact 888-800-3328 and follow the prompt menu to be directed to the appropriate department.  
To obtain or view your loan payoff, please follow the steps below:
  1. Log in to Digital Banking (desktop browser or mobile app).
  2. Select the loan you want to view from your dashboard
  3.  To view payoff details:
    • On desktop: Click Account Details.
    • On mobile: Tap Show Details in the upper-right corner
You may also chat us, message us or contact us directly at 888-800-3328, Option 3.
Once your auto loan has been paid in full, the process to remove First Entertainment Credit Union as the lienholder depends on the type of title you have: If your vehicle has an electronic (paperless) title:
  • The Department of Motor Vehicles (DMV) will mail the title directly to you within 2–4 weeks, showing First Entertainment removed as the lienholder.
If your vehicle has a paper title:
  • We will mail the paper title to you within 2–4 weeks.
  • Once you receive it, you’ll need to contact the DMV to update their records and remove First Entertainment as the legal owner.
Important: Please make sure both First Entertainment and the DMV have your most current mailing address so your title is delivered without delay.
There are several convenient ways to apply. Online (for members and prospective members):
  1. Visit https://www.firstent.org/personal/vehicle-loans/
  2. Click “Apply Now.”
  3. Complete the application and submit.
Through Online Banking (current members only):
  • Log in to your OLB.
  • Select “Open a New Account” and click “Apply for a Vehicle Loan.”
By Phone or In Person:
  • Call our Loan Experience Center at 888.800.3328 (option 3), or
  • Book an appointment at any of our branches through Book Appointment.
If the credit union holds an electronic title(paperless) the title will arrive directly from the Department of Motor Vehicle within 2-4 weeks. If the credit union holds a paper title, a paper title will be forwarded to you within 2 - 4 weeks. Please be sure to contact the Department of Motor Vehicle at your earliest convenience to remove First Entertainment Credit Union as the legal owner. Note: Please make sure the credit union and Department of Motor Vehicles has your most up-to-date address for the vehicle title to be sent from the Department of Motor Vehicles.