You can use Zelle® to send money typically within minutes with just an e-mail address or mobile phone number, even if they bank somewhere different than you do. Eligibility requirements may vary depending on where your recipient banks. For your protection, you should only use Zelle® when sending money to people you know and trust, such as friends and family. (Note: You can’t use prepaid cards to send money with Zelle®.)
Check with your recipient to ensure their correct e-mail address or U.S. mobile phone number is enrolled in Zelle® so they can receive money.