What are the hours of operation for the Warner Bros. cashless branch?
Mon.-Fri., 9:00AM – 5:00PM
What does it mean that the Warner Bros. branch is “cashless”?
Being cashless means that the Warner Bros. branch will not handle any cash transactions directly by the teammates. Members can still access cash via the ATM located inside the branch and on various locations throughout the WB Lot.
Why is the Warner Bros. branch going cashless?
The decision supports our organization’s digital-first approach, aiming to help members use more convenient, self-service digital channels for everyday banking. This update also allows us to enhance our ability to educate members on using digital tools.
What services will be offered at the Warner Bros. branch?
The Warner Bros. branch will provide a wide range of services, including:
• Cashier checks
• Account maintenance (adding/removing joint signers, beneficiaries, power of attorneys, address changes)
• Financial wellness appointments
• Consultations for new memberships and loans
• Membership and loan origination and funding
• Education on digital services + troubleshooting
• Stretch loan
• Share openings (Money Markets, CD’s, Checking, IRA, etc)
• Instant issue debit cards
• Fraud disputes
• Notary service
• Trust & deceased account processing
• Closing an account
Will all of your branches become cashless?
Currently, the Warner Bros. branch is the only location intended to be cashless.
Will the Warner Bros. branch still assist with account changes, like adding a joint signer or changing my address?
Yes, Warner Bros. teammates can assist with all types of account maintenance requests, including adding or removing joint signers, beneficiaries, power of attorneys, and updating address information.
If the branch is cashless, how do I get cash?
The ATM at the Warner Bros. branch will be available for cash withdrawal needs. Our team members will be happy to assist you in using the ATM if you need additional help.
What if I need to make a large withdrawal?
Our members can withdraw up to $1000 with our standard debit card. Additionally, you are able to increase your withdrawal limit up to $4000 via our “Card Management” tool through our online banking. If additional funds are needed, you can inform our Warner Bros. teammates, who will be able to increase your limit further for a larger withdrawal. However, keep in mind that cash is tangible and if lost or stolen, cannot be recovered. For your security, our teammates will ask you some questions during this discussion to help you find a cashless alternative to conduct a large transaction.
What if I want smaller bills? Your ATMs only disburse $20s or $100s.
To accommodate our members, we have added an additional denomination to our ATM. The ATM located inside the Warner Bros. branch will be able to provide $10s, $20s and $100s to give our members additional cash options. Other denominations are currently not available at this ATM.
Can I deposit cash at the Warner Bros. branch?
Cash deposits must be made through the ATM. The Warner Bros.WB teammates can guide you through the process to make sure you feel comfortable using the ATM for your cash deposit needs.
What if I prefer to withdraw cash at the teller?
The Warner Bros. branch does not have a teller line and does not offer direct cash withdrawals. Members needing cash withdrawals can use the ATM. If a cashier’s check is needed instead of cash, our teammates can help with this request.
What if I’m not comfortable using the ATM?
Our teammates at the Warner Bros. branch are available to assist you with your ATM transactions to guide you through this process for optimal comfort. We’re here to support and educate our members on the most convenience options for banking.
Why can’t I make check deposits anymore?
This is further tied to our digital model in which we educate our members on the benefits and convenience of self-service tools. Members who visit the Warner Bros. branch for check deposits will be educated on our convenient mobile deposit options as well as alternatives like our deposit-taking ATM.
Can I still get help with online banking at the Warner Bros. branch?
Yes, our team members can assist you with navigating online banking, mobile app usage, and other digital services.
Can I still meet with a banker at the Warner Bros. branch?
Yes, financial wellness appointments will continue to be offered. Our teammates can help schedule a time that works for you. This appointment can also be scheduled on our website either as a video appointment or in-person.
Are there services that require an appointment at the Warner Bros. branch?
While many services can be completed on a walk-in basis, scheduling an appointment for complex requests like financial consultations, new membership applications, or loan processing can ensure timely assistance for an individual who may be limited on time due to a lunch or break period.
Will I still be able to open a new membership at the Warner Bros. branch?
Yes, you can open new memberships and even complete loan origination and funding at the Warner Bros. branch.
Can I get a loan funded at the Warner Bros. branch?
Yes. Loan origination and funding services will remain available at the Warner Bros. branch. Our teammates will be able to provide you guidance on your lending needs and facilitate the process from beginning to end.
What if I need a service that isn’t available at the Warner Bros. branch?
Our team’s goal is to ensure all your needs are fulfilled at this location using digital resources and tools. If a full-service branch is preferred, we will make an appointment for you to fulfil your requested service at the closest full-service location.
Will this change affect other branches?
Currently, the cashless model is specific to the Warner Bros. branch.
What services cannot be completed at the Warner Bros. branch?
The below transactions will not be available at the Warner Bros. branch however, we offer alternatives for each service:
• Any cash related service like cash deposits or withdrawals. The services will be guided through the ATM with the help of our teammates.
• Any cash payments. Our teammates will assist members in facilitating this payment digitally.
• Requests for petty cash or coin rolls (ex- roll of quarters). Our ATM will be able to provide smaller denominations like $10s but rolls of quarters would only be available at full-service branches at this time. Our Hollywood and Studio City locations can fulfil this request- appointment recommended.
• Check deposits will not be conducted by teammates directly. Members will be guided through mobile and ATM deposits.