I sent money to someone, and they never received it. What should I do?

If your recipient did not receive your payment, make sure they’ve enrolled an e-mail address or U.S. mobile number with Zelle^®. If they have enrolled, check that the e-mail address or U.S. mobile number you used to send money to your recipient is associated with your recipient’s Zelle^® profile. You can check the payment status in the Zelle^® widget within the Activity section. In some cases, payments may be delayed or blocked for your protection. For additional help, call First Entertainment Customer Service at 1-888-800-3328, Mon-Fri 8:00 AM–6:00 PM Sat 8:00 AM-3:00 PM.