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I sent money to someone, and they never received it. What should I do?

If your recipient did not receive your payment, make sure they’ve enrolled an e-mail address or U.S. mobile number with Zelle®. If they have enrolled, check that the e-mail address or U.S. mobile number you used to send money to your recipient is associated with your recipient’s Zelle® profile. If you send funds to someone who is not enrolled, and they do not enroll within 14 days, the funds will be returned to your account and the transaction will be cancelled.

You can check the payment status in the Zelle® widget within the Activity section. In some cases, payments may be delayed or blocked for your protection.

For additional help, call First Entertainment Customer Service at 1-888-800-3328, Mon-Fri 8:00 AM–6:00 PM Sat 8:00 AM-3:00 PM.