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September 19, 2026: Digital banking will undergo scheduled maintenance and will be inaccessible from 10:00 P.M. – 4:00 A.M. PST. We apologize for any inconvenience this may cause.

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Holiday Closure: All First Entertainment branches and our Member Experience Center will be closed September 7, 2026, in observance of Labor Day. Digital banking and surcharge-free ATMs remain available 24/7.

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Special Hours: Please note that our Member Experience Center and branches will be opening at 11:30am on Thursday, August 20th. Digital banking and surcharge-free ATMs remain available 24/7.

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We’re updating our member support options. Learn more and view FAQs here.

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How do you pay off your loan completely?

You may make a payoff loan payment online or through the mobile app.

Before making a payoff, check your current payoff amount by clicking “Account Details” under your loan in Digital Banking.

  1. Log in to Digital Banking.
  2. Under “Transfer & Pay” tab click on “Transfer Money & Make Payments”.
  3. Click on “From Account” drop down menu and select the account you are trying to make a payment from.
  4. Click on “To Account” drop down menu and select the loan number you are trying to make a payment on.
  5.  Under “How Much” tab select payment type – Pay Off.
  6. Select “When” drop down menu to select a one-time payment.
  7. Select the “Date” you want your payment to be processed.
  8. If you want to input a “Memo Description” such as Pay Off that is optional.
  9. Click on “Review Transfer”; a display box will pop up to verify the transfer information; click on “Submit Transfer”.
  • Note: To make loan payments from another financial institution, link your external account through Transfer & Pay in Online Banking and follow the prompts to transfer funds directly.

You may also make a payment by phone at 800-888-3328, or visit any First Entertainment branch. Click here to book an appointment to skip the line.