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How do I reset my username or password in Digital Banking?

  1. ​Members can navigate to the login page on their Mobile App or navigate to firstent.org on Desktop.
  2. Select “Forgot Username or Password?“
  3. If the member selects Username, they’ll be prompted with the following five steps:
    • Select “Find my personal username” or “Find my business username“
    • Verify Your Identity. Fill out the necessary fields (SSN/TaxID, EIN/TIN, Account/Member Number, and Date of Birth/Established Date)
    • Select a Username Recovery Method. Member can choose between receiving an SMS Text, an Email, or a Voice Call.
    • A Verification Code will be required. This will be the code provided to the member via the method they selected in Step 3.
    • The username will be provided to the member.
  4. If the member selects Password, they’ll be prompted with the following five steps:
    • Select “Reset my password” or “Reset my business sub user password“
    • Verify Your Identity. Fill out the necessary fields (Username, SSN, EIN/TIN, Account/Member Number, and Date of Birth/Established Date)
    • Select a Password Reset Method. Member can choose between receiving an SMS Text, an Email, or a Voice Call.
    • A Verification Code will be required. This will be the code provided to the member via the method they selected in Step 3.
    • Create your Password. Member will be prompted to create a new password and confirm it.