How do I reset my username or password in Digital Banking?

You can recover your login credentials by visiting the login page on the First Entertainment Mobile App or at firstent.org on Desktop.

To Recover Your Username:

1. Select “Forgot Username or Password?”
2. Choose “Find my personal username” or “Find my business username.”
3. Verify your identity by entering the required information:
   • SSN/TAX ID or EIN/TIN
   • Member Number
   • Date of Birth or Established Date
4. Choose how you’d like to receive your Username Recovery Code:
   • SMS Text, Email, or Voice Call
5. Enter the verification code sent to you. Once verified, your username will be displayed.

To Reset Your Password:

1. Select “Password?”
2. Choose “Reset my password” or “Reset my business sub-user password.”
3. Verify your identity by entering the required information:
   • Username
   • SSN or EIN/TIN
   • Member Number
   • Date of Birth or Established Date
4. Choose how you’d like to receive your Password Reset Code:
   • SMS Text, Email, or Voice Call
5. Enter the verification code sent to you, then create and confirm your new password.