How do I report fraudulent activity with my Debit card?

If you see a debit card charge that has already cleared your account and looks fraudulent, here’s how to dispute it:

Option 1: Dispute the Charge in Digital Banking (Mobile or Desktop)

1. Log in to Digital Banking.
2. Go to More Services.
3. Select Submit a Dispute.
4. Pick the account and choose Dispute a Charge.
5. Under Transaction Method, select Debit Card.
6. Follow the prompts and fill out the required details.

        Note: Pending transactions can’t be disputed until they’ve cleared your account.

Option 2: Call Us

You can reach us directly at 888-800-3328, Monday–Friday from 8:00 a.m.– 6:00 p.m. or Saturday from 8:00 a.m.– 3:00 p.m.

Option 3: Visit a Branch

Block Your Card and Report It

To protect your account, we recommend blocking your card right away:

• In Digital Banking or the Mobile App:
  1. Log in.
  2. Go to Card Management.
  3. Select Manage My Cards.
  4. Choose the card you want to block.

Need Help?

Call us at 888-800-3328 or chat with us online—we’re here for you.