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How do I dispute a credit card charge or report fraudulent or unauthorized credit card activity?

Please follow the steps below:

  1. Login to Digital Banking
  2. Under “Card Management” select “View Credit Card”
  3. In your list of posted card transactions, find the transaction you wish to report an issue on
  4. Use the drop-down arrow to the right of the transaction in question
  5. Select “Report an Issue” button
  6. Follow the steps to report the dispute or call us at 888.800.3328 for further assistance.

Please keep in mind that a dispute can take up to 12 weeks to resolve.

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Michelle Lee
Financial Advisor
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TEL: 323.845.4434