To pay your loan from another financial institution, you must first add your external account in Digital Banking or the mobile app.
1. Log in to Digital Banking.
2. Under “Transfer & Pay” tab click on “Transfer Money & Make Payments”.
3. Click the More Actions tab, then select Add Account.
4. Choose either:
- Add an External Account to Transfer – sign in with your other financial institution credentials to link your account.
- Manually Add an External Account – enter your external account and routing numbers (note: manual entry can take up to 3 business days to verify).
5. Once your external account is added, go back to Transfer & Pay and select Transfer Money & Make Payments.
6. Under From Account, select your external account.
7. Under To Account, select the loan you want to pay.
8. Under How Much, choose the payment type: Regular Payment, Amount Due, Pay Off, Principal Only, or Other.
9. Under When, select a one-time or recurring payment.
10. Choose the Date for your payment to be processed.
11. Optionally, add a Memo Description (e.g., “August Payment”).
12. Click Review Transfer to verify your information, then click Submit Transfer to complete your payment.
You can also reach us by phone at 800-888-3328, Monday through Friday, 8:00 a.m. to 6:00 p.m.