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September 19, 2026: Digital banking will undergo scheduled maintenance and will be inaccessible from 10:00 P.M. – 4:00 A.M. PST. We apologize for any inconvenience this may cause.

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Holiday Closure: All First Entertainment branches and our Member Experience Center will be closed September 7, 2026, in observance of Labor Day. Digital banking and surcharge-free ATMs remain available 24/7.

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Special Hours: Please note that our Member Experience Center and branches will be opening at 11:30am on Thursday, August 20th. Digital banking and surcharge-free ATMs remain available 24/7.

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We’re updating our member support options. Learn more and view FAQs here.

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How can members request a copy of their Visa Year End Summary Statement?

The Visa Year End Summary Statements are generally sent at the beginning of January through February.  If you haven’t received your statement, you can do one of the following:

  1. Login to Digital Banking and send us a secured message requesting your statement.
  2. Call us at 888.800.3328.