How can I change my name on my account?

You may contact us at 888-800-3328 or visit one of our First Entertainment Branch locations. Click here to Book an Appointment to skip the line.

1. Over the phone: Members can call in and request to have their name changed on their account. Documentation may be required.
2. Message Center: Members can send a message through their online banking to request to have their name changed on their account. Documentation may be required.
3. In Branch: Click here to Book an Appointment  to skip the line.

DOCUMENTS REQUIRED
In order to update your name on your membership, documentation is required to essentially connect the old and new names involved in a legal name change. Important note: These documents must be the official certificate, or court order.

A. One (1) of the following government-issued documents that contains both old and new names, and provides an explanation for the change, are acceptable to update the account title:

1. Marriage certificate or
2. a divorce decree, or
3. a court order filed for a name-change proceeding

OR

B. Obtain both of the following documents: 

• Current government issued ID with updated name (please refer to our acceptable member identification procedures)
• SSN card with updated name