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Can I cancel a payment?

If your recipient has already enrolled with Zelle®, the payment is sent directly to their bank account and cannot be canceled.

If the payment is still pending because your recipient has not yet enrolled, you may cancel it. Go to the Activity section within the Zelle® Widget, choose the payment you want to cancel, then select Cancel Payment.

If you do not see this option available, please contact First Entertainment Customer Service at 1-888-800-3328, Mon-Fri 8:00 AM–6:00 PM Sat 8:00 AM-3:00 PM, for assistance with canceling the pending payment.

We recommend that you only use Zelle® to send and receive money with people you know and trust. Always remember to carefully verify your recipient’s e-mail address or U.S. mobile number before you send money.