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A Variety of Ways to Reach Us



Monday-Friday 8 AM - 6 PM

Saturday 8 AM - 3 PM

Sunday 10 AM - 2 PM*

*This temporary availability is scheduled for Sunday, Nov. 22nd via Chat only.


If you are enrolling in our new online and mobile banking and are looking for assistance, please call us at 888-281-1796 or click on the (blue message bubble at the bottom right of the screen) to chat with us, and a representative will be online to assist you as soon as possible.

We are also available for you via a Secure Message. But for general inquiries or product information, we encourage you to check our FAQs and Digital Banking/Mobile App, where you have access to a wealth of information right at your fingertips 24/7.


Toll-Free: 888-800-3328

You can also reach us at: 323-851-3673

Fax us at: 323-874-1397

Existing First Trust Deed Mortgage with First Entertainment, call: 877-498-9409

New Mortgages, Seconds, and HELOCs, call: 888-800-3328

Bill Pay Support888-918-7483


Mailing Addresses

  • For General Correspondence:
    Post Office Box 100
    Hollywood, CA 90078-0100

  • For Deposits and Loan Payments:
    Post Office Box 2428
    Hollywood, CA 90078-2428

  • For First Mortgage Payments:
    Post Office Box 7168
    Pasadena, CA 91109-7168

  • For Visa® Credit Card Payments:
    Post Office Box 60510
    City of Industry, CA 91716-0510

  • For Overnight Visa Credit Card Payments:
    PSCU Financial Services
    560 Carillion Parkway
    St. Petersburg, FL 33716

Auxiliary Credit Union Services

  • Media Benefits Insurance Services
    Tina Avanesyan

  • First Entertainment Investment Services
    Robert Helm & Dana Go

  • Autoland
    Favio Costin
    888-800-3328 x4436

Visa Card Services

Debit Card

  • Activate a card or Change your PIN 

  • If your card is Blocked
    U.S. 888-800-3328
    International 323-851-3673

  • Report a card Lost or Stolen
    U.S. 888-800-3328
    International 323-851-3673

Credit Card

  • Balance Inquires or other information

  • Activate a  Credit Card or Change your PIN 
    Activation: 800-631-3197
    PIN Change: 888-886-0083

  • Report a card Lost or Stolen
    U.S. 888-800-3328 
    International 323-851-3673

Send Us a Secure Message

Send us a message through our secure contact form.

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