Contact Us
A Variety of Ways to Reach Us
CONTACT CENTER HOURS
Monday-Friday 8 AM - 6 PM
Saturday 8 AM - 3 PM
Sunday 10 AM - 2 PM*
*This temporary availability is scheduled for Sunday, Nov. 22nd via Chat only.
If you are enrolling in our new online and mobile banking and are looking for assistance, please call us at 888-281-1796 or click on the (blue message bubble at the bottom right of the screen) to chat with us, and a representative will be online to assist you as soon as possible.
We are also available for you via a Secure Message. But for general inquiries or product information, we encourage you to check our FAQs and Digital Banking/Mobile App, where you have access to a wealth of information right at your fingertips 24/7.
Toll-Free: 888-800-3328
You can also reach us at: 323-851-3673
Fax us at: 323-874-1397
Existing First Trust Deed Mortgage with First Entertainment, call: 877-498-9409
New Mortgages, Seconds, and HELOCs, call: 888-800-3328
Bill Pay Support: 888-918-7483
Mailing Addresses
For General Correspondence:
Post Office Box 100
Hollywood, CA 90078-0100For Deposits and Loan Payments:
Post Office Box 2428
Hollywood, CA 90078-2428For First Mortgage Payments:
Post Office Box 7168
Pasadena, CA 91109-7168For Visa® Credit Card Payments:
Visa
Post Office Box 60510
City of Industry, CA 91716-0510For Overnight Visa Credit Card Payments:
PSCU Financial Services
560 Carillion Parkway
St. Petersburg, FL 33716
Auxiliary Credit Union Services
Media Benefits Insurance Services
Tina Avanesyan
323-436-4275First Entertainment Investment Services
Robert Helm & Dana Go
323-845-4434Autoland
Favio Costin
888-800-3328 x4436
Visa Card Services
Debit Card
Activate a card or Change your PIN
833-285-1748If your card is Blocked
U.S. 888-800-3328
International 323-851-3673Report a card Lost or Stolen
U.S. 888-800-3328
International 323-851-3673
Credit Card
Balance Inquires or other information
888-800-3328Activate a Credit Card or Change your PIN
Activation: 800-631-3197
PIN Change: 888-886-0083Report a card Lost or Stolen
U.S. 888-800-3328
International 323-851-3673