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A Variety of Ways to Reach Us

 

CONTACT CENTER HOURS

Monday-Friday 8 AM - 6 PM

Saturdays 8 AM - 3 PM

 

If you prefer, we are also available for you via a Secure Message.  But for general inquiries or product information, we encourage you to utilize Digital Banking and our Mobile App, where you have access to a wealth of information right at your fingertips 24/7.

 

Toll-Free: 888-800-3328

You can also reach us at: 323-851-3673

Fax us at: 323-874-1397

Existing First Trust Deed Mortgage with First Entertainment, call: 877-498-9409

New Mortgages, Seconds, and HELOCs, call: 888-800-3328

Billp@yer Support888-918-7483

 

Mailing Addresses

  • For General Correspondence:
    Post Office Box 100
    Hollywood, CA 90078-0100

  • For Deposits and Loan Payments:
    Post Office Box 2428
    Hollywood, CA 90078-2428

  • For First Mortgage Payments:
    Post Office Box 7168
    Pasadena, CA 91109-7168

  • For Visa® Credit Card Payments:
    Visa
    Post Office Box 60510
    City of Industry, CA 91716-0510

  • For Overnight Visa Credit Card Payments:
    PSCU Financial Services
    560 Carillion Parkway
    St. Petersburg, FL 33716

Auxiliary Credit Union Services

  • Media Benefits Insurance Services
    Tina Avanesyan
    323-436-4275

  • First Entertainment Investment Services
    Robert Helm & Dana Go
    323-845-4434

  • Autoland
    Favio Costin
    888-800-3328 x4436

Visa Card Services

Debit Card

  • Activate a card or Change your PIN 
    833-285-1748

  • If your card is Blocked
    U.S. 888-800-3328
    International 323-851-3673

  • Report a card Lost or Stolen
    U.S. 888-800-3328
    International 323-851-3673

Credit Card

  • Balance Inquires or other information
    866-820-6313

  • Activate a  Credit Card or Change your PIN 
    Activation: 800-631-3197
    PIN Change: 888-886-0083

  • Report a card Lost or Stolen
    U.S. 888-800-3328 
    International 323-851-3673

Send Us a Secure Message

Send us a message through our secure contact form.

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