Contact Us
A Variety of Ways to Reach Us
CONTACT CENTER HOURS
Monday-Friday 8 AM - 6 PM
Saturday 8 AM - 3 PM
If you need immediate assistance with Digital Banking, please click on the (blue message bubble at the bottom right of the screen) to chat with us and a representative will be with your shortly. You can also reach out via a Secure Message or call 888.800.3328.
For general inquiries or product information, we encourage you to check our FAQs and Digital Banking/Mobile App, where you have access to a wealth of information right at your fingertips 24/7.
Toll-Free: 888-800-3328
You can also reach us at: 323-851-3673
Fax us at: 323-874-1397
Existing First Trust Deed Mortgage with First Entertainment, call: 877-498-9409
New Mortgages, Seconds, and HELOCs, call: 888-800-3328
Bill Pay Support: 888-918-7483
Mailing Addresses
For General Correspondence:
Post Office Box 100
Hollywood, CA 90078-0100For Deposits and Loan Payments:
Post Office Box 2428
Hollywood, CA 90078-2428For First Mortgage Payments:
Post Office Box 7168
Pasadena, CA 91109-7168For Visa® Credit Card Payments:
Visa
Post Office Box 60510
City of Industry, CA 91716-0510For Overnight Visa Credit Card Payments:
PSCU Financial Services
560 Carillion Parkway
St. Petersburg, FL 33716
Auxiliary Credit Union Services
Media Benefits Insurance Services
Tina Avanesyan
323-436-4275First Entertainment Investment Services
Robert Helm & Dana Go
323-845-4434Autoland
Favio Costin
888-800-3328 x4436
Visa Card Services
Debit Card
Activate a card or Change your PIN
833-285-1748If your card is Blocked
U.S. 888-800-3328
International 323-851-3673Report a card Lost or Stolen
U.S. 888-800-3328
International 323-851-3673
Credit Card
Balance Inquires or other information
888-800-3328Activate a Credit Card or Change your PIN
Activation: 800-631-3197
PIN Change: 888-886-0083Report a card Lost or Stolen
U.S. 888-800-3328
International 323-851-3673Dispute a Transaction
888-918-7341