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A Variety of Ways to Reach Us

CONTACT CENTER HOURS

Monday-Friday 8 AM - 6 PM

Saturday 8 AM - 3 PM

If you need immediate assistance with Digital Banking, click on the "Let's Chat!" blue bubble at the bottom right-hand corner of the screen, and a representative will be with you shortly. You can also reach out via Secure Message or call 888.800.3328.

For general inquiries or product information, we encourage you to check our FAQs and Digital Banking/Mobile App, where you have access to a wealth of information right at your fingertips 24/7.

Toll-Free: 888-800-3328

You can also reach us at: 323-851-3673

Fax us at: 844-270-0531

Existing First Trust Deed Mortgage with First Entertainment, call: 877-498-9409

New Mortgages, Seconds, and HELOCs, call: 888-800-3328

Bill Pay Support: 888-918-7483

Mailing Addresses

For General Correspondence:
Post Office Box 100
Hollywood, CA 90078-0100
For Deposits and Loan Payments:
Post Office Box 2428
Hollywood, CA 90078-2428
For First Mortgage Payments:
Post Office Box 7168
Pasadena, CA 91109-7168
For Visa^® Credit Card Payments:
Visa
Post Office Box 60510
City of Industry, CA 91716-0510
For Overnight Visa Credit Card Payments:
PSCU Financial Services
560 Carillion Parkway
St. Petersburg, FL 33716

Auxiliary Credit Union Services

Media Benefits Insurance Services
Tina Avanesyan
323-436-4275
First Entertainment Investment Services
Michelle Lee
323-845-4434
Autoland
Favio Costin
888-800-3328 x4436

Visa Card Services

Debit Card

Activate a card or Change your PIN
833-285-1748
If your card is Blocked
U.S. 888-800-3328
International 323-851-3673
Report a card Lost or Stolen
U.S. 888-800-3328
International 323-851-3673

Credit Card

Balance Inquires or other information
888-800-3328
Activate a Credit Card or Change your PIN
Activation: 800-631-3197
PIN Change: 888-886-0083
Report a card Lost or Stolen
U.S. 888-800-3328
International 323-851-3673
Dispute a Transaction
888-918-7341