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A Variety of Ways to Reach Us



Monday-Friday 8 AM - 6 PM

Saturday 8 AM - 3 PM

If you need immediate assistance with Digital Banking, please click on the (blue message bubble at the bottom right of the screen) to chat with us and a representative will be with you shortly. You can also reach out via a Secure Message or call 888.800.3328.

For general inquiries or product information, we encourage you to check our FAQs and Digital Banking/Mobile App, where you have access to a wealth of information right at your fingertips 24/7.


Toll-Free: 888-800-3328

You can also reach us at: 323-851-3673

Fax us at: 844-270-0531

Existing First Trust Deed Mortgage with First Entertainment, call: 877-498-9409

New Mortgages, Seconds, and HELOCs, call: 888-800-3328

Bill Pay Support888-918-7483


Mailing Addresses

  • For General Correspondence:
    Post Office Box 100
    Hollywood, CA 90078-0100

  • For Deposits and Loan Payments:
    Post Office Box 2428
    Hollywood, CA 90078-2428

  • For First Mortgage Payments:
    Post Office Box 7168
    Pasadena, CA 91109-7168

  • For Visa® Credit Card Payments:
    Post Office Box 60510
    City of Industry, CA 91716-0510

  • For Overnight Visa Credit Card Payments:
    PSCU Financial Services
    560 Carillion Parkway
    St. Petersburg, FL 33716

Auxiliary Credit Union Services

  • Media Benefits Insurance Services
    Tina Avanesyan

  • First Entertainment Investment Services
    Michelle Lee

  • Autoland
    Favio Costin
    888-800-3328 x4436

Visa Card Services

Debit Card

  • Activate a card or Change your PIN 

  • If your card is Blocked
    U.S. 888-800-3328
    International 323-851-3673

  • Report a card Lost or Stolen
    U.S. 888-800-3328
    International 323-851-3673

Credit Card

  • Balance Inquires or other information

  • Activate a  Credit Card or Change your PIN 
    Activation: 800-631-3197
    PIN Change: 888-886-0083

  • Report a card Lost or Stolen
    U.S. 888-800-3328 
    International 323-851-3673

  • Dispute a Transaction

Send Us a Secure Message

Send us a message through our secure contact form.

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