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Contact Us

A Variety of Ways to Reach Us

 

CONTACT CENTER HOURS

Monday-Friday 8 AM - 6 PM

Saturday 8 AM - 3 PM


If you need immediate assistance with the new online and mobile banking platform, please click on the (blue message bubble at the bottom right of the screen) to chat with us and a representative will be with your shortly. You can also reach out via a Secure Message or call 888-800-3328.

For general inquiries or product information, we encourage you to check our FAQs and Digital Banking/Mobile App, where you have access to a wealth of information right at your fingertips 24/7.

 

Toll-Free: 888-800-3328

You can also reach us at: 323-851-3673

Fax us at: 323-874-1397

Existing First Trust Deed Mortgage with First Entertainment, call: 877-498-9409

New Mortgages, Seconds, and HELOCs, call: 888-800-3328

Bill Pay Support888-918-7483

 

Mailing Addresses

  • For General Correspondence:
    Post Office Box 100
    Hollywood, CA 90078-0100

  • For Deposits and Loan Payments:
    Post Office Box 2428
    Hollywood, CA 90078-2428

  • For First Mortgage Payments:
    Post Office Box 7168
    Pasadena, CA 91109-7168

  • For Visa® Credit Card Payments:
    Visa
    Post Office Box 60510
    City of Industry, CA 91716-0510

  • For Overnight Visa Credit Card Payments:
    PSCU Financial Services
    560 Carillion Parkway
    St. Petersburg, FL 33716

Auxiliary Credit Union Services

  • Media Benefits Insurance Services
    Tina Avanesyan
    323-436-4275

  • First Entertainment Investment Services
    Robert Helm & Dana Go
    323-845-4434

  • Autoland
    Favio Costin
    888-800-3328 x4436

Visa Card Services

Debit Card

  • Activate a card or Change your PIN 
    833-285-1748

  • If your card is Blocked
    U.S. 888-800-3328
    International 323-851-3673

  • Report a card Lost or Stolen
    U.S. 888-800-3328
    International 323-851-3673

Credit Card

  • Balance Inquires or other information
    888-800-3328

  • Activate a  Credit Card or Change your PIN 
    Activation: 800-631-3197
    PIN Change: 888-886-0083

  • Report a card Lost or Stolen
    U.S. 888-800-3328 
    International 323-851-3673

Send Us a Secure Message

Send us a message through our secure contact form.

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