Virtual Servicing Center
Hours
Live Representative Hours:
Monday – Friday: 8AM-6PM
Saturday: 8AM-3PM
Services
Live Chat
- Get quick answers in real time
- Upload documents securely
- Chat with Emmi (24/7 support)
- Connect with a live representative during business hours
Virtual Appointments
- New Membership Account Opening
- Consumer Loan Application
- Add/Update a Beneficiary
- Add/Update a Joint Owner
- Digital Banking help (access, enrollment, troubleshooting)
- Learn about Digital Access & Services
- Password reset support
Banking Support Wherever You Are
Our Virtual Servicing Center was designed to make banking easy for our members. Need help with digital banking, updating your account, or getting quick answers? Chat with us online or book a video appointment for one-on-one guidance. It’s secure, convenient, and tailored to what you need on your time.
Meet Our Team
Brittney Torres
Digital Member Experience Center Manager
Manuel Roca
Associate Member Experience Center Manager
Heather Scott
Member Experience Specialist
Justyne Openiano
Member Experience Representative
Charlotte Lawrence
Member Experience Representative
Lorraine Diaz
Member Experience Representative