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Notice
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Saturday, March 21, 2026: Digital banking will undergo scheduled maintenance and will be inaccessible from 11:00 P.M. – 3:00 A.M. PST. We apologize for any inconvenience this may cause.

Notice
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Holiday Closure Notice: All First Entertainment Credit Union branch locations and our Member Experience Center will be closed February 16th in observance of Presidents’ Day. Digital banking services and surcharge-free ATMs will remain available 24/7.

Notice
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Saturday, February 7, 2026: Please note that our Member Experience Center and branches will have special hours and will be open from 9am – 1pm on Saturday, February 7th. We apologize for any inconvenience this may cause. Our digital banking and surcharge-free ATMs will remain accessible 24 hours a day, 7 days a week.

Fraud Alert
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Important Security Reminder: Your security is our top priority and phishing and spoofing schemes are on the rise. Please stay vigilant when someone calls you, scammers may disguise their phone number to appear… ... Read more

Virtual Servicing Center

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Video Appointment

Get personalized financial guidance from the comfort of your home with our convenient video appointment option.

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Phone Appointment

Discuss your needs directly with our team through a phone appointment.

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virtual branch

Hours

Live Representative Hours:
Monday – Friday: 8AM-6PM

Saturday: 8AM-3PM

Services

Live Chat

  • Get quick answers in real time
  • Upload documents securely
  • Chat with Emmi (24/7 support)
  • Connect with a live representative during business hours

Virtual Appointments

  • New Membership Account Opening
  • Consumer Loan Application
  • Add/Update a Beneficiary
  • Add/Update a Joint Owner
  • Digital Banking help (access, enrollment, troubleshooting)
  • Learn about Digital Access & Services
  • Password reset support

Banking Support Wherever You Are

Our Virtual Servicing Center was designed to make banking easy for our members. Need help with digital banking, updating your account, or getting quick answers? Chat with us online or book a video appointment for one-on-one guidance. It’s secure, convenient, and tailored to what you need on your time.

Want to book an appointment?

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Meet Our Team

Brittney Torres

Brittney Torres

Digital Member Experience Center Manager
Manuel Roca

Manuel Roca

Associate Member Experience Center Manager
Heather Scott

Heather Scott

Member Experience Specialist
Justyne Openiano

Justyne Openiano

Member Experience Representative
Charlotte Lawrence

Charlotte Lawrence

Member Experience Representative
Lorraine Diaz

Lorraine Diaz

Member Experience Representative