Reminder: Sending funds via Zelle is like using cash – once funds are sent, it can be very difficult or impossible to recover them. Zelle does not offer the same protections as using a credit or debit card. First Entertainment highly recommends that members use Zelle to send money only to people they know and trust. Once you send funds using Zelle, we cannot guarantee those funds can be returned.
To Recover Your Username:
- You may attempt to dispute a transaction sent via Zelle, but First Entertainment cannot guarantee the return of those funds.
- A Zelle transaction can be disputed up to 120 days from the transaction date.
- A Zelle dispute will be researched and resolved within 7 business days.
- To dispute a transaction:
- Log in to your Digital Banking account.
- Go to More Services > Submit a Dispute.
- Select the account where the transaction posted.
- Under Transaction Method, choose Zelle.
- Provide all requested details about the transaction, including the date, amount, recipient, and a brief description of the issue.
- Once submitted, your dispute will be routed to our Zelle Dispute Team for review.
- Please allow up to 7 business days for the dispute attempt to be completed. If funds are recoverable, they will be returned.
If you believe the transaction is fraudulent, please call us immediately at 888.800.3328.