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Phishing and spoofing scams are rising. First Entertainment will never ask for your password, username, verification codeemail login credentials, and we will never call on a holiday. If you receive a suspicious call, text, or email, do not respondcall 888.800.3328press 4 then 1, or learn more from our spoofing scams blog. 

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Saturday, August 15, 2026: Digital banking will undergo scheduled maintenance and will be inaccessible from 11:00 P.M. – 3:00 A.M. PST. We apologize for any inconvenience this may cause.

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Special Hours: Please note that our Member Experience Center and branches will be opening at 11:30am on Thursday, August 20th. Digital banking and surcharge-free ATMs remain available 24/7.

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We’re updating our member support options. Learn more and view FAQs here.

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Holiday Closure: All First Entertainment branches and our Member Experience Center will be closed July 3-4 in observance of Independence Day. Digital banking and surcharge-free ATMs remain available 24/7.

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What does a hold for preauthorization mean and why is it different than the actual amount?

Whenever you use your Debit card, a preauthorization is electronically transmitted to us by the merchant to hold those funds in your account until the transaction can be processed. Sometimes, the merchant will put through an amount different than the actual amount. When the charge comes through, the preauthorized hold is released as long as the amount on hold and the actual amount charged are identical. If they are not the same, the hold is not released until the expiration date, which is 3 business days after the preauthorization has been put through.