Question 1

How can I get a Direct Deposit Verification Letter for my employer?

Accepted Answer

A Direct Deposit Verification letter can be printed and picked up at any of our branches, or can be mailed to you.  If you would like it mailed please call us at 888-800-3328.  Let us know if it is for your savings or checking account.

Question 2

How can I cash a check?

Accepted Answer

You may come into any of our First Entertainment branch locations to cash a check.  Click here to Book an Appointment  to skip the line.

Question 3

How do I place a stop payment for a bill payment?

Accepted Answer

Stop Payment on Draft Checks:

 	To place a stop payment on a draft check, make sure the check has not cleared first. Then obtain the check number in Partnercare (if you do not have access to Partnercare, ask your manager).
 	Enter Stop payment information on Symitar:

 	Enter the transaction code SP SW
 	Select Stop payment type > Share or Loan 
 	Select the checking share attached to bill pay
 	Enter the effective date, or accept the default
 	Enter the expiration date, or accept the default
 	Enter draft sequence number
 	Enter Payee name if known
 	Enter the stop payment fee ($15)
 	Select the share to pay fee from
 	Complete the fee withdrawal


 	Recap the stop payment information with the member and post the transaction

Stop Payment for Corporate Checks:




 	Check images processed via corporate check will not be available to us. The member will need to request the check image and process the stop payment by contacting bill pay directly, by calling (888) 918-7483.

Question 4

How do I place a stop payment on a Cashier&#8217;s Check

Accepted Answer

To place a stop payment on a Cashier's Check, you have several options: 






 	Forms Online: Visit our https://www.firstent.org/forms/ 

	Select "Forms" and then click on "CU Issued Check Stop Payment Request"

	Once you click the link, you’ll be directed to a landing page. Here's what to do next:


	Enter your full name and email address to begin the process.

	If you're new to DocuSign or don’t have an account, no worries! You’ll be prompted to adopt a digital signature before completing the form.

	Please ensure all required information is completed, sign and submit the form.





Visit one of our branches or call 888.800.3328 with the check number, amount. and payee.








There is a fee for this service. See our Fee Schedule for more information.

Please note, a stop payment on Cashier's Check can only be placed if lost, stolen or destroyed.

Question 5

How can I cash a First Entertainment check if I&#8217;m not a member?

Accepted Answer

You may come into any of our First Entertainment branch locations to cash a check.  Click here to Book an Appointment to skip the line.

Question 6

How do I deposit a check with cash back?

Accepted Answer

You may make a deposit with cash back through any First Entertainment ATM or any deposit taking Shared Branching ATM and location. Click ATMs and Co-Op Branches to locate an ATM or shared branch near you.  You may also come into any of our First Entertainment branch locations to make a deposit with cash back.  Click here to Book an Appointment to skip the line.

*All deposits are subject to our funds availability policy.

Question 7

How can I withdraw coins or rolled coins?

Accepted Answer

You may come into any of our First Entertainment branch locations to withdraw coin.  Click here to Book an Appointment  to skip the line.

Question 8

How do I deposit a check?

Accepted Answer

Deposits may be made in the following ways:

 	Mobile Deposit:  Please load our Mobile Banking app from either the App Store or Google Play.






Step 1: Once you are logged into your account on the mobile app, click Deposit located on the bottom tool bar.
Step 2: Ensure your check is properly endorsed. Then select Got it, Let's go.
Step 3: Select the deposit account.
Step 4: Enter the deposit amount.
Step 5: Click on the camera icons to take pictures of the front and back of the check.
Step 6: Click Submit Deposit.
Step 7: After deposit is complete, keep the physical check for 30 days before destroying it to make sure the check posts properly.












 	ATM or Shared Branch:  To make a deposit through an ATM or shared branch, go to  ATMs and Co-Op Branches to locate an ATM or shared branch near you. When depositing at a FirstEnt ATM, you can deposit up to 10 checks at a time, without the need of an envelope. The ATM will read each check independently, and will provide a total sum of the checks deposited.
 	Mail:  You can mail your check deposit to First Entertainment Credit Union, PO Box 100, Hollywood, CA 90078. Include a deposit slip. If you do not have one, you can print one out by clicking on the "Forms" tab on our website. Additionally, please add the member number along with the share number on the back of the check and deposit slip.

*All deposits are subject to our funds availability policy.

Question 9

How do I go about depositing loose change or rolled coins?

Accepted Answer

Loose change or rolled coins can be deposited at one of our First Entertainment locations. Click here to Book an Appointment  to skip the line.  




*Coins should be rolled if they amount to the quantity required for a roll.

Please note, mutilated coins and cash are subject to acceptance based on regulations issued by the Department of Treasury.

Question 10

How can I request a cashier&#8217;s check?

Accepted Answer

Cashier’s check withdrawals can be made in the following ways: 



 	Digital Banking: Save time and money by issuing a cashier’s check to yourself by logging into your digital banking via Desktop. The check will be mailed to you and should arrive within 2 to 5 business days.

Step 1: Click on Transfer & Pay.


Step 2: Select Withdraw a Check.




Step 3: Select From Account, enter Amount and click Submit. 


 	First Entertainment Location: Click here to Book an Appointment  to skip the line. 
 	Shared Branching Location: To make cashier’s check withdrawal, go to  ATMs and Co-Op Branches to locate shared branch near you. *Shared branch limits may apply. 
 	By Phone: Contact us at 888-800-3328 to submit your request. Additional documentation or verification may be required.

Question 11

Do you offer temporary checks?

Accepted Answer

We do offer temporary checks.  Please see the below options available.

 	You may log in to your online banking to request temporary checks be mailed to you.
 	You may also come into any of our First Entertainment branch locations to obtain temporary checks. Click here to Book an Appointment  to skip the line.
 	Call us at 888-800-3328 to request temporary checks to be mailed to you.

Question 12

How do I order new checks?

Accepted Answer

You may order checks by logging onto your account through online banking.

Step 1. Go to "Account Services"
Step 2. Select "Reorder Checks" in the "Checking Services" box.


 	The starting number for your checks
 	How many boxes you would like
 	What should be included on the imprinted portion

Question 13

Is there a charge for ordering new checks?

Accepted Answer

Yes, there is a fee to order checks, and the amount varies depending on the check style you choose.


To view check styles and fees:

 	Log in to Digital Banking.
 	Under More Services, select Stop Payments & Reorder Checks.
 	Click on Reorder Checks and follow the prompts to browse available styles and see associated fees

Question 14

Can I deposit a check from a foreign country to my First Entertainment account?

Accepted Answer

We do accept foreign checks for deposit however there is a processing fee. Once we receive the foreign item, the conversion process can up to 10 weeks. Please do not deposit foreign checks through mobile banking or through the ATM. They will be returned, and a fee will be assessed.

Option 1: The check may be brought into any of our branches for deposit. Click here to Book an Appointment  to skip the line. 

Option 2. The check may be mailed to First Entertainment Credit Union, PO Box 100, Hollywood, CA 90078. Please note, once the check has been received, a form will either be mailed or emailed to complete, in order to process the foreign item. Without the form the request cannot be processed.

Question 15

How do I place a stop payment on a check?

Accepted Answer

You may submit a stop payment via Digital Banking or by calling us at 888.800.3328.
To place a stop payment on a check or range of checks, you have several options:

 	Through Digital Banking or our Mobile App

 	Login to your account
 	Select “More Services”
 	Choose “Stop Payment & Reorder Checks”
 	Follow the prompts to stop the payment.


 	Visit one of our branches or call  888.800.3328 with the check number, amount. and payee.

There is a fee for this service. See our Fee Schedule for more information.

Question 16

How do I deposit a check that involves two parties?

Accepted Answer

All payees listed on a check must sign the check that is deposited or cashed, and must be a joint owner on the account. All multiple party checks without proper identification are subject to being returned.

With proper endorsements, these checks can be deposited through the following channels:

 	Mobile Deposit:  Please load our Mobile Banking app from either the App Store or GooglePlay.
 	ATM: To make a deposit through an ATM, go to  ATMs and Co-Op Branches to locate an ATM near you.
 	Mail:  You can mail your check deposit to First Entertainment Credit Union, PO Box 100, Hollywood, CA 90078. Include a deposit slip. If you do not have one, you can print one out by clicking on the "Forms" tab on our website.
 	First Entertainment Location or ATM: Click here to Book an Appointment to skip the line.

Check Services