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President's Message

To Our Valued Members

 

I’m hopeful that this message finds you and your loved ones safe and healthy. 

On behalf of the entire team at First Entertainment, I want to thank you for your membership and loyalty during these difficult times. I understand you have a choice when selecting a financial partner and I am happy that you continue to trust us as your financial ally, and advocate, in the entertainment industry. 

In the eight-plus weeks that we all have been coping with the effects of the coronavirus and associated safer-at-home guidelines, I have been impressed and inspired by the resiliency and patience of you, our members, who have been so supportive of finding a way to make it through these times.  

I most appreciate your willingness and energy to share your perspective on what and how well First Entertainment is doing (for you), and where we can get better.  Since mid-March, I have received no less than one thousand calls and emails from members, expressing their concerns and compliments.  Thank you all for your feedback! 

One of the most common questions I receive is when we plan to “re-open” our branches and resume “new-normal” operations.  I can tell you that we are hard at work on this, and will announce a plan shortly that will call for a phased re-opening of our branches to further ensure safety conditions are in place for our staff and members. We will be announcing guidelines regarding available services, hours, and locations in the coming weeks. 

Also, as part of our re-opening processes, we will be resuming our regular operating procedures, fee schedules for ATMs, and general account management effective Saturday, May 16, 2020. Please check our website (Firstent.org) for more details. And know that despite this change, we remain ready to assist members, especially those facing financial hardships, in any way we can. 

In closing, I again THANK YOU for your continued trust in First Entertainment. We will find our way through this challenge – together. 

In your service,

Frank Wasson