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COVID-19 QUICK REFERENCE

BRANCH LOBBY CLOSURES

IN RESPONSE TO COVID-19 SAFETY MEASURES

 

During these difficult times, your safety, and that of our employees is, and will always be our number one priority.

 

After our recent efforts to re-open our branches faced some setbacks following COVID exposures that forced us to close, then try to re-open again, we realized this level of risk to staff and you, our members, is one we cannot sustain. Therefore, we have made the difficult decision to close all branches - effective July 3rd.*

We understand this will be an inconvenience and are continuing to monitor the information shared by local, state, and federal authorities and will reassess our availability when we can sensibly ensure the well-being of our members and employees. 

But rest assured we are here to serve you both personally and virtually with 24/7 Digital Banking and Mobile App, over the phone by appointment and at 888.800.3328, or via a Secure Message. You can also click ATMs & Branches to find your nearest CO-OP ATM location.

Thank you for your membership and continuing support.

You have questions, we have answers.

 

As part of our commitment to helping members with their everyday banking needs, we continue to assist members minimize the severity of any impact on their finances stemming from the pandemic. To reflect recent changes in California's guidelines and regulations around social-distancing, we have revised some of the information provided below. If you don’t find the information you’re looking for here, check out our more comprehensive COVID-19 FAQs page.

 

Conducting Transactions

For your convenience during the COVID-19 Pandemic, the Federal Reserve Board has helped us make accessing your funds via ATM and Digital Banking even easier. Members may now exceed the maximum of six (6) transfers or withdrawals from their First500, Secondary Savings, and Money Market Accounts until further notice.^

  • Digital and Mobile Banking channels are always available 24/7 and offer convenient services such as:
    • Billp@yer: Pay your bills the easy way.*
    • DashCash: Send money P2P instantly.**
    • Mobile Deposit: The no hassle way to make your loan payments or check deposits. All you have to do is Sign, Snap, and Submit!***
    With these remote services, you’ll find managing your finances easier than ever before. If you're not already using Digital Banking find out how to get started today.
  • You can also click ATMs & Branches to find your nearest CO-OP ATM. With nearly 30,000 surcharge-free ATMs nationwide, you’ll find one is never too far away.

 

Financial Relief Assistance

  • Low-interest rate Emergency Relief Loans are available.# To apply, simply do the following:
    • Login to your account via Digital Desktop or the Mobile App
    • Click on GET A LOAN
    • Select Fixed Rate > Personal Loan > Emergency Relief Loan
  • Skip-A-Pay is available for qualifying Consumer Loans.
  • To request a forbearance on your First Mortgage: 
    • Sign into your account via Digital Banking
    • Select LOANS & CREDIT CARDS > Mortgage Portal
    • Click Secure Messaging > COVID19 Hardship Topic

You also have the option to complete this online form or, if you prefer to speak to a representative, you may call 877.498.9409. For all other types of loans, please contact us at 888.800.3328 or Secure Message us via Digital Banking.##

 

Reaching a Representative

  • Call 888.800.3328
  • Send a Secure Message via Mobile or Desktop Digital Banking
  • Make an Appointment online to speak with a Member Service Representative at a time that's most convenient for you.

 

References and Resources

  • For general inquiries or concerns about how the current situation may impact your account(s), please visit our designated COVID-19 FAQs page.
  • A list of industry organizations and government agencies that offer additional resources and programs implemented to help those severely impacted by the pandemic is available on our Industry Links & Contacts page.

 

Important Safety Notice

First Entertainment has unfortunately learned on July 10th that an employee who was at at our Corporate Office (6735 Forest Lawn Dr.) on July 3rd has tested positive for the coronavirus. We have shared this information with our employees and board of directors and are taking proper precautions to reduce the risk of further infection. Out of an abundance of caution, we are sharing this with our members to notify them of their potential exposure to COVID-19 so that they may contact their local public health department for guidance on any possible actions to take based on individual circumstances.  

On June 30th, First Entertainment learned two individuals who were at the Santa Clarita Branch (25828 McBean Pkwy.) between June 22nd and June 30th tested positive for the coronavirus (COVID-19). For the safety and well-being of our members and staff, we temporarily closed this location and have scheduled a professional cleaning service to ensure the branch is sterilized before we reconvene servicing our members.

The Credit Union previously received notification of an individual who was inside our Burbank Branch (2520 Olive Ave.) had tested positive for coronavirus (COVID-19). The branch was re-opened on June 1, 2020 and closed on June 23, 2020. The individual that was reported to the Credit Union as having tested positive for COVID-19 was in the Burbank branch on multiple days; the last being June 22, 2020.### The window of potential exposure that is being reported to the Credit Union is June 6 - June 22, 2020. In an abundance of caution, we closed the branch and conducted a professional deep clean before re-opening the branch on Thursday, June 25th.

Anyone who visited one of the locations mentioned upon and is experiencing COVID-19 symptoms (fever, shortness of breath, dry cough, etc.) should consult with their health care professional. We will provide further information if necessary regarding this matter. We appreciate your membership and are here to help you through this difficult time.

For assistance with obtaining information about COVID-19, email us at MemberService@firstent.org.


^Federal regulations stipulating the limitation of six (6) withdrawals or transfers from savings accounts per month has been temporarily suspended by the Federal Reserve. The interim final rule authorizes depository institutions to immediately to suspend enforcement of the six (6) transfer limit, permitting members to make an unlimited number of convenient transfers and withdrawals from their deposited savings at a time when financial events associated with the coronavirus pandemic have made such access more urgent.

;Under normal circumstances, Regulation D (Reg D) states a& savings account is limited to no more than six (6) transfers or withdrawals per calendar month (or statement cycle) for the purpose of transferring funds to another of the depositor’s accounts at the same institution or making third-party payments by means of pre-authorized, automatic, or telephonic transfers or transfers or withdrawals made by check, debit card, or other similar order made by the depositor and payable to third parties. For complete details, please refer to your Member Account Agreement and Disclosure (MAAD).

    *Learn how to sign up for Billp@yer at firstent.org/banking/billpayer.

  **A Debit Card is required for an instant funds transfer. If no Debit Card is available, funds can be received electronically via ACH and may take up to two (2) business days as determined by the receiver's bank. More information is available at firstent.org/dashcash.

 ***First Entertainment Mobile Banking App and either a smartphone or tablet required for Mobile Deposit. Complete details are available at firstent.org/mobiledeposit   

    #Not all applicants will qualify. Terms and conditions may apply. Regular underwriting guidelines apply. For rates and complete details, please contact the Credit Union during normal business hours at 888.800.3328.

  ##Terms and conditions may apply.. Proof of hardship may be required loan deferment. Please contact the Credit Union at 888.800.3328 during normal business hours for complete details.

###The publishing of the identity of the individual is prohibited by law.