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COVID-19

We Are Here for You

We understand that the entertainment industry and supporting businesses have been highly impacted by the COVID-19 pandemic.  These are unprecedented times for all of us, but as a First Entertainment member, know that we are here for you.  First Entertainment has always been your financial ally, and you should expect no less as we address the threat of COVID-19.

First Entertainment has unfortunately learned that an employee at our Encino Branch (17656 Ventura Blvd.) was notified on March 29, 2020 that s/he tested positive for the COVID-19 virus. We have shared this information with our employees and board of directors and are taking proper precautions to reduce the risk of further infection. Out of an abundance of caution, we are sharing this with our members to notify them of their potential exposure to COVID-19 so that they may contact their local public health department for guidance on any possible actions to take based on individual circumstances.  If you need assistance with obtaining information regarding COVID-19, please reach out to us at MemberService@firstent.org.

It is our commitment to you that First Entertainment will remain available to our members during this emergency, so that you can continue to rely on us for your everyday financial needs.  Your accounts remain safe with us, and include the backing of the National Credit Union Administration (NCUA), who insure each members’ deposits up to $250,000.

You should also know that First Entertainment will always put the safety and well-being of our members and staff first.  In recognition of that goal, and to limit the spread of possible infection, we have chosen to continue the suspension of branch lobby services until further notice. As we continue to monitor and assess the situation, we will keep you up-to-date on any changes to that plan.

We are staying abreast of the evolving COVID-19 situation and taking all possible steps to ensure the safety of our staff and members. For general inquiries, or concerns about how the current situation may impact your account(s) and branch availability, please visit our designated COVID-19 FAQs page.

Again, if you have questions, reach out to us at (888) 800-3328, by secure message us via our Mobile App or Digital Banking website, or use the Chat services available to you on firstent.org.

Also, feel welcome to talk with me. I want to hear your concerns. I can be reached at president@firstent.org.

In closing, THANK YOU for your trust in First Entertainment. You are the reason we do what we do every day.

In your service,

Frank Wasson

 

UPDATED MEMBER SERVICE AVAILABILITY 

 

FIRST ENTERTAINMENT REMAINS OPERATIONAL TO SUPPORT OUR MEMBERS. 

To ensure the safety of our staff and members, we have suspended branch lobby hours until further notice.  We are monitoring all information shared by local, state, and federal authorities and will provide you updates regarding branch availability.

We encourage you to utilize Digital Banking and our Mobile App. If you're not already a CU.online user, register now. You can also click ATMs & Branches to find your nearest CO-OP ATM.

For general inquiries or concerns about how the current situation may impact your account(s), branch availability, and how to contact us, please visit our designated COVID-19 FAQs page.

For your reference, we have also compiled a list of entertainment industry and industry related organizations along with government agencies that have additional resources and programs available to assist those impacted by the pandemic. To view, click Links & Contacts.

If you have specific questions regarding your account, you can call us at 888.800.3328 or through Chat Support. Please note that, due to the high volume of calls, wait times experienced may be longer than usual. To avoid long hold times, you can also contact us via a Secure Message.

Thank you for your understanding and cooperation.