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COVID-19 QUICK REFERENCE

You have questions, we have answers.

 

As part of our commitment to helping members with their everyday banking needs, we continue to assist members minimize the severity of any impact on their finances stemming from the pandemic. To reflect recent changes in California's guidelines and regulations around social-distancing, we have revised some of the information provided below. If you don’t find the information you’re looking for here, check out our more comprehensive COVID-19 FAQs page.

 

Conducting Transactions

For your convenience during the COVID-19 Pandemic, the Federal Reserve Board has helped us make accessing your funds via ATM and Digital Banking even easier. Members may now exceed the maximum of six (6) transfers or withdrawals from their First500, Secondary Savings, and Money Market Accounts.^

  • Digital and Mobile Banking channels are always available 24/7 and offer convenient services such as:
    • Bill Pay: The easy way to pay your bills online.*
    • DashCash: Send money P2P instantly.**
    • Mobile Deposit: The no hassle way to make your loan payments or check deposits. All you have to do is Sign, Snap, and Submit!
    With these remote services, you’ll find managing your finances easier than ever before. If you're not already using Digital Banking find out how to get started today.
  • You can also click ATMs & Branches to find your nearest CO-OP ATM. With nearly 30,000 surcharge-free ATMs nationwide, you’ll find one is never too far away.

 

Financial Relief Assistance

  • Low-interest rate Emergency Relief Loans are available.# To apply, simply do the following:
    • Login to your account via Digital Desktop or the Mobile App
    • Click on GET A LOAN
    • Select Fixed Rate > Personal Loan > Emergency Relief Loan
  • Skip-A-Pay is available for qualifying Consumer Loans.
  • To request a forbearance on your First Mortgage:
    • Sign into your account via Digital Banking
    • Select LOANS & CREDIT CARDS > Mortgage Portal
    • Click Secure Messaging > COVID19 Hardship Topic

You also have the option to complete this online form or, if you prefer to speak to a representative, you may call 877.498.9409. For all other types of loans, please contact us at 888.800.3328 or Secure Message us via Digital Banking.##

 

Reaching a Representative

  • Call 888.800.3328
  • Send a Secure Message via Mobile or Desktop Digital Banking
  • Make an Appointment online to speak with a Member Service Representative at a time that's most convenient for you.

 

References and Resources

  • For general inquiries or concerns about how the current situation may impact your account(s), please visit our designated COVID-19 FAQs page.
  • A list of industry organizations and government agencies that offer additional resources and programs implemented to help those severely impacted by the pandemic is available on our Industry Links & Contacts page.

 

Important Safety Notice

Everyone’s safety remains our top priority. You should know:

  • We maintain strict sanitizing protocols within in the branch and the Corporate Office building.
  • All individuals onsite must wear a facemask or face-covering. Visitors will be asked to remove your mask briefly for security and/or identification purposes.
  • In adherence to social distancing recommendations, we are limiting the total number of individuals allowed inside at one time. Individuals not conducting credit union business, or providing assistance to those who are, will not be permitted to enter.

To further protect yourself and others:

  • Do not enter if you are sick, reside with someone who is sick, or feel sick/are exhibiting symptoms.
  • Do not enter if you or someone you live with has tested positive for SARS-COV2 (coronavirus).

For assistance with obtaining information about COVID-19, email us at MemberService@firstent.org.

Thank you for your understanding and continued membership.


   ^As of 10/1/2020, First Entertainment eliminated the federal regulations stipulating the limitation of six (6) withdrawals or transfers from savings account per month, known as Regulation D (Reg D) after the rule was suspended by the Federal Reserve Board indefinitely. Reg D states a savings account is limited to no more than six (6) transfers or withdrawals per calendar month (or statement cycle) for the purpose of transferring funds to another of the depositor’s accounts at the same institution or making third-party payments by means of pre-authorized, automatic, or telephonic transfers or transfers or withdrawals made by check, debit card, or other similar order made by the depositor and payable to third parties. For complete details, please refer to the Account Agreement & Disclosure Regulation D Addendum.

   *Learn how to sign up for Bill Pay at firstent.org/banking/billpayer.

  **A Debit Card is required for an instant funds transfer. If no Debit Card is available, funds can be received electronically via ACH and may take up to two (2) business days as determined by the receiver's bank. More information is available at firstent.org/dashcash.

   #Not all applicants will qualify. Terms and conditions may apply. Regular underwriting guidelines apply. For rates and complete details, please contact the Credit Union during normal business hours at 888.800.3328.

  ##Terms and conditions may apply.. Proof of hardship may be required loan deferment. Please contact the Credit Union at 888.800.3328 during normal business hours for complete details.