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Digital Banking

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Redefining the Digital Banking Experience

 

Easily manage your finances and make smarter banking decisions with our digital banking website and mobile app!

When we first established an online presence, our goal was simple: To provide members an easy, more convenient way to obtain information, monitor, and manage their account. But, as the digital landscape transforms, so do our efforts to offer greater account access while delivering a straightforward, seamless, and consistent experience whether you’re using our Mobile Banking App or desktop Digital Banking platform.

Exciting changes are coming to First Entertainment CU's Digital Banking! Get ready to see and experience our newly designed Mobile Apps and Desktop Digital Banking with simplified navigation and a refreshed look & feel. Desktop changes are now live, with mobile updates to follow shortly after in July 2022. 

  • NEW, Desktop Digital Banking Navigation 

    New Simplified Navigation

    We have switched from the "widget" navigation to a more traditional horizontal, tab navigation - making it easier than ever to find what you need!

     

    New Accounts & eDocs Navigation

    Under the Accounts & eDocs tab, you can access accounts, statements, documents, and the 1st Mortgage Portal.

    • View my Accounts: Find your transaction history, view electronic account number & routing number for ACH direct deposit and direct payments,  tax information, and view your spending by category under the analytics tab.
    • See Statements and Documents: View eStatements, eNotices, and Tax Forms.
    • Access to Mortgage Portal: View payment options, loan details, statements such as escrow analysis and your year-end 1098, request a payoff statement, sign up on eStatements for your Mortgage, and set up one-time or recurring payments via ACH.

     

    New Transfer & Pay Navigation

    Seamlessly move funds between internal and external accounts, send money with Zelle®, withdraw a check, initiate domestic and international wire transfers, pay bills, and access the credit card portal.

    • Transfer Money and Make Payments: Move money between your accounts internally & externally (via ACH), make loan payments, transfer to other First Entertainment Members, view your scheduled transfers and transfer history.
    • Zelle®: An easy way to send money to friends, family, and other people you trust, regardless of where they bank.
    • Pay Bills: Pay your one-time or reoccurring bills using our free Bill Pay service.
    • Pay credit card from an external account: Use the credit card portal to pay your First Entertainment credit card with another bank via ACH (You can make a payment with any First Entertainment account using the transfer option).
    • Wire Money: Send domestic & international wires.
     

    New Loans & Accounts Navigation

    Under the New Loans & Accounts tab, you can apply for all types of loans and open new accounts. 

    • Vehicle Loans: Apply for autos, motorcycles, boats, & RVs.
    • Personal Loans: Apply for union dues, debt consolidation, line of credit & other personal reasons (Such as Education, Auto Repair, Education, Help Family, & Medical).
    • Credit Card Loans: Apply for a new credit card and credit limit increase.
    • Open New Deposit Accounts: Easily open new accounts such as Term Savings Certificate, Special Savings, Money Market, and Checking accounts. You can also check your loan status.

     

    New Financial Wellness Navigation

    Under the Financial Wellness tab, you can...

    • View your spending report, assess your financial wellness by taking a quick financial health survey, and set savings goals.
    • Monitor your credit report, check your credit score, and view your loan offers.
    • Take financial education courses.
    • Apply for a secured credit card loan to build your credit.

     

    New More Services Navigation

    Under the More Services tab, you can...

    • Manage Profile & Security settings: Review login activity, update your username, password, and update contact information such as an address, email, and phone numbers.
    • Set Account Alerts: Set up alerts to notify you of any account access posted to your account such as direct deposits, checks cleared, balance updates, transfer activity, and savings goals
    • Digital Banking News: Review features coming soon and recent updates.
    • Manage your cards: Use the Card Manager tool to manage your Debit/Credit cards including notifying us of your travel plans, canceling your card if you’ve lost it or it has been stolen, and requesting a card replacement. You can even turn your cards “off” to secure them and turn them on only when you need them.  For your Credit Cards, process a balance transfer directly from this option!
    • Contact Us: Send us a secure message to inquire about a transaction or for any assistance you need.
    • Redeem credit card rewards: Check your points earned and or/redeem your credit card rewards.
    • Make an appointment: Arrange an appointment to visit a branch in person or by phone.
    • Set Overdraft Transfer priority: Allows you to set up backup accounts to cover your checking account transactions.
    • Get insurance quote: Get Free Auto, Homeowners, Renters Insurance, or Condo Owner's Insurance quotes.
    • Find ATM/Branch: Locate a First Entertainment branch, a Shared Branch, or an ATM near you (turn on your location setting on your device for the most accurate results).
    • Stop payments & reorder checks: Submit a stop payment on a check or place a re-order for checks.

     

  • NEW, Desktop Business Digital Banking Navigation 

    New Simplified Navigation

    We have switched from the "widget" navigation to a more traditional horizontal, tab navigation - making it easier than ever to find what you need!

     

    New Accounts & eDocs Navigation

    Under the Accounts & eDocs tab, you can access accounts, statements, documents, and access commercial real estate loans.

    • View my Accounts: Find your transaction history, view electronic account number & routing number for ACH direct deposit and direct payments, tax information and view your spending by category under the analytics tab.
    • See Statements and Documents: View eStatements, eNotices, Tax Forms, access to Commercial Real Estate Loans, if applicable.
     

    New Transfer & Pay Navigation

    Seamlessly move funds between internal and external accounts, pay others via ACH, withdraw a check, initiate domestic and international wire transfers, pay bills, and access the credit card portal.

    • Transfer Money and Make Payments: Move money between your accounts internally & externally (via ACH), make loan payments, Transfer to other First Entertainment Members, View your scheduled transfers and transfer history.
    • Pay Bills: Pay your one-time or reoccurring bills using our free Bill Pay service.
    • Pay credit card from an external account: Use the credit card portal to pay your First Entertainment credit card with another bank via ACH (You can make a payment with any First Entertainment account using the transfer option).
     

    New Administrative Tools Navigation

    Under the New Administrative Tools tab, you can view or generate reports and manage users & roles. 

    • Business Reports Dashboard: Take a quick glance at your account summary and the trends of your deposit balance.
    • Generate Business Reports: Create custom reports to better manage your business.
    • Account Access Management: Review authorization limits, add payees, and create user roles with appropriate permissions for your employees to access your account.

     

    New More Services Navigation

    Under the More Services tab, you can contact us, find our branch locations, set alerts, manage your debit/credit cards, and more.  

    • Manage Profile & Security settings: Review login activity, update your username, password, and update contact information such as address, email, and phone numbers.
    • Set Account Alerts: Set up alerts to notify you of any accounts access posted to your account such as direct deposits, checks cleared, balance updates, transfer activity, and savings goals.
    • Manage your cards: Use the Card Manager tool to manage your Debit/Credit cards including notifying us of your travel plans, canceling your card if you’ve lost it or it has been stolen, and requesting a card replacement. You can even turn your cards “off” to secure them and turn them on only when you need them.  For your Credit Cards, process a balance transfer directly from this option!
    • Contact Us: Send us a secure message to inquire about a transaction or for any assistance you need.
    • Redeem credit card rewards: Check your points earned and or/redeem your credit card rewards.
    • Make an appointment: Arrange an appointment to visit a branch in person or by phone.
    • Set Overdraft Transfer priority: Allows you to set up backup accounts to cover your checking account transactions.
    • Submit Credit Card Disputes: Submit credit card disputes.
    • Find ATM/Branch: Locate a First Entertainment branch, a Shared Branch, or an ATM near you (turn on your location setting on your device for the most accurate results.
    • Stop payments & reorder checks: Submit a stop payment on a check or place a re-order for checks.
  • Getting Started: A Step-by-Step Guide

    Don't worry, it's pretty easy

    1. Enter your current username.
    2. Enter your Member Number.
      (You can find your member number on a check or paper statements 2019 or older only. Find your account number at the bottom of your Firstent Checkbook. Your account number starts after the string of zeroes and ends before the last "8" in the series of numbers. As with this example: 10000012345801, the account number would be 12345. Most common number of digits for an account number is six. However, some members may have four or five digits.)
      First Entertainment Credit Union check design
    3. Enter the Primary Member’s Social Security Number. For Business Accounts, this will be the TIN/EIN number and Business Established Date.
    4. To protect you from fraudulent activity, you will receive a security code either by text, email, or phone, whichever is most convenient for you for verification purposes.
    5. Set up a new password to keep your account secure. Take advantage of our new password strength indicator to ensure your account remains safe from potential unauthorized use.
    6. Once you’ve logged in, we recommend you setting up your alerts and notifications on our new Digital Banking platform soon thereafter because your current ones will not carry over. But, the good news is that our new notifications and alerts can be provided via text or email, whichever is best for you.
    7. And finally, our new Digital Banking experience offers first-class security with 2-factor authentication. To activate, click Security tab in Settings.

If you need immediate assistance accessing your account number for Digital Banking, please contact us via Chat or Secure Message. For more information about Digital Banking, visit our FAQs page or click here.

 

Why Use Digital Banking?

  • It's convenient
  • It provides a seamless experience to manage your account
  • It provides an extra security layer
  • Access your money anytime, anywhere!

 

Digital Banking Features Include:

  • Digital ID: Aids our Contact Center and Branch Representatives to confirm your identity in-person or over the phone before performing a transaction or divulging any account information. It also offers another layer of security to safeguard your account information and eliminates the numerous security questions to verify your identity when you call or visit the Credit Union.
  • Newly Designed Accounts Dashboard: Easily view, track and manage your First Entertainment accounts along with any external accounts all in one place. Check out the new Account Aggregation feature, which allows you to add external accounts to your dashboard.
  • Credit Score Monitoring: Take control of your credit, get score updates and analysis, alerts, and monitoring, plus view your full credit report.
  • Card Manager: Complete control of your debit and credit card, all at your fingertips including setting travel notifications, daily limits and reporting lost/stolen cards.
  • Quick Transfers: Move money in a blink of an eye. Transfer funds either to your external or other First Entertainment accounts with just a few clicks. Plus, member-to-member transfers are easier than ever now that you can resend funds using the saved account information from past transfers.
  • Notifications: Our redesigned alerts feature allows you to receive notifications whichever way is most convenient for you: SMS text, mobile push or email. Get instant updates to track your accounts from wherever you are.
  • eDocs: Cut down on clutter with eDocs. Enroll using Digital Banking and view your statements, tax documents, and other important notices anytime, anywhere.
  • Savings Goals: Set personal savings goals with manageable, attainable targets to help you save for that new car, home, and more by breaking down your goals down into a few categories, tracking them as you go.
  • View Spending Activity: This transactions snapshot helps keep spending in check so you can make smarter decisions and achieve your financial goals faster.
  • Pay Bills: Save time when you sign up for online Bill Pay and manage all your monthly expenses in one place.
  • Mortgage Portal: Access detailed information for your 1st Mortgage.
  • Business Banking Features: Multi-user access for your employees, reports, alerts, plus ACH and QuickBooks® Online Express Web Connect.
  • Zelle®: Easy way to send money to friends and family, regardless of where they bank.

 

Take Charge Today with Digital Banking!

If you’re not already using Digital Banking, register now. It’s fast and easy!

Register for Digital Banking

 

Attention Quicken®, QuickBooks®, and Mint® Users:

Our new Digital Banking platform requires you to make changes to your software. To help ensure a smooth transition, please download and carefully review the Intuit® Conversion Instructions.

 

 

Robust Banking in the Palm of Your Hand

We’ve taken everything up a notch by making key features accessible at home or on-the-go using your favorite mobile device. 1

download the first entertainment mobile app from the apple app store

download the first entertainment mobile app from the apple app store

Get the First Entertainment Mobile Banking App for iOS

Download Our iOS App from the App Store Now

first entertainment logo and google play badge GET IT ON Google Play

download the first entertainment mobile app from the apple app store

Get the First Entertainment Mobile Banking App for Android

Download our Android app from Google Play Now

iOS is a trademark or registered trademark of Apple® in the U.S. and other countries and is used under license.

Android™ is a trademark of Google Inc.

 


1 Blackberry and Windows Phone Users: Using your Smartphone's Internet browser, visit and bookmark our mobile banking site. If you have questions about using Mobile Banking, just call us at 888.800.3328 and we'll help you get started.

If unable to receive funds instantly with a debit card, funds can be received by ACH. ACH transactions may take 1-2 business days as determined by the receiver's bank.