Employment Opportunities
You're in good company at First Entertainment. With over 40 years of continuous service, we serve over 350 entertainment-based companies, have more than 60,000 members and manage over $1 billion in assets. Some 175-plus professional staff members offer service with a smile at ten CA locations: Main Office-Hollywood, Burbank, Culver City (Sony Pictures Plaza), Encino, Miracle Mile, Santa Monica, Studio City, Santa Clarita; on the Paramount and Warner Bros. Studio Lots.
This website is a great place to learn about First Entertainment's history, current promotions & events, companies we serve, and the various services we offer to members. First Entertainment is growing, so we’re always looking for bright individuals to join our team. Ideal candidates are self-motivated, enthusiastic with a positive attitude, use common sense, works smart, takes responsibility for their own actions and actively strives toward ongoing improvement both for themselves and our membership.
We know that our employees work hard for us in taking care of our members, that's why we make sure we take care of our staff too – paid sick/vacation time, Federal holidays, health/life insurance, a retirement plan with excellent profit sharing is just the beginning! Our Benefits page should give you a pretty good idea what we're talking about.
SUBMITTING RESUMES
First Entertainment accepts resumes for open positions only. If you're excited about any of these opportunities, email your resume to jobs@firstent.org, and be sure to include the Job Title you're applying for in the subject line.
You can also submit your resume by U.S. mail or fax:
First Entertainment ATTN: Human Resources
P.O. Box 100
Hollywood, CA 90078-0100
• Fax (323) 851-2175
CURRENT OPPORTUNITIES
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BRANCH MANAGER (Warner Bros./Paramount Studios : FULL-time)
As the Branch Manager, you'll be the key player to ensuring the successful operations of two of our studio lot branches. You will report directly to our Vice President, Branches.
Your primary responsibilities will include:
- Providing enthusiastic leadership, management, and guidance to your branch staff while meeting or exceeding branch and individual goals.
- Successfully growing new membership through business development in Encino and the surrounding communities.
- Providing excellent member service both internally and externally, focusing on teamwork.
- Educating members or potential members on products and services while offering comprehensive solutions to meet their needs.
- Ensuring all State, Federal, and internal compliance requirements are met.
- Ensuring operational needs and requirements of the branch are adhered too, such as: training, work schedules, staff supervisions, etc.
This is a full-time, exempt position. Branch hours will be Monday – Saturday. Though we plan a five-day work week, you may at times be required to work six days.
Requirements:
- High school graduate, two-year college degree or equivalent preferred, or completion of a specialized course of study at a business or trade school. Minimum of five years branch management in a mid-size or larger credit union or bank branch.
- Business development experience required.
- Lending experience and/or experience opening a new branch preferred.
- Possess excellent customer service and sales skills. Solid math skills.
- Possess excellent communication skills both verbally and written. Ability to resolve inter-personal conflict and miscommunications.
- Possess thorough knowledge of Credit Union products and services, procedures and guidelines, and field of membership requirements.
- Possess excellent interpersonal skills to communicate and represent the Credit Union positively with members, co-workers and management. A significant level of trust and diplomacy required, in addition to courtesy and tact.
- Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusion or approaches to complex problems.
- Pays close attention to detail, ensuring accuracy and completeness of work output. Strong problem-solving skills to effectively research, investigate, and offer solutions to issues that are more complex and difficult in nature.
- Excellent organization, planning, and follow-up skills. Able to handle multiple tasks, responsibilities and/or projects.
- Work requires analytical ability, judgment, and ingenuity. A moderate amount of discretion is available to perform the job. Flexible and adaptable to change.
- Knowledge of how to use a personal computer and MS Office products on a daily basis (Word, Excel, Outlook), and Symitar for Windows (Epysis).
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BRANCH SERVICE SPECIALIST (Encino : part-time)
The Branch Service Specialist position is responsible for providing a broad variety of financial services such as opening and closing accounts, opening and renewing certificates, opening IRA accounts, assisting members with their financial needs, and may accept and input consumer loan applications. Will cross-sell products and services – duties include making contact with members regarding all services offered by the credit union.
Your primary responsibilities will include:
- Actively identify opportunities and needs to effectively cross-sell products and services that meet member needs.
- Accurately present information and perform tasks associated with opening and closing various account types offered by the credit union.
- Resolve member's requests, inquires, or questions in a timely and professional manner.
- May serve as vault custodian and perform all related tasks as necessary.
- Serve in a dual control capacity for operational tasks to ensure adequate controls are maintained where appropriate; this can be associated with card issuance systems, branch opening and closing, cash counts, and cash and negotiable instrument controls.
- Promptly and accurately complete required reports and records.
- Provide support and oversight to co-workers to meet member service needs.
This part-time, non-exempt position has work hours generally between 8:15 AM to 5:15 PM, Monday - Thursday, and either 8:15 AM - 5:15 PM or 9:30 AM - 6:30 PM on Friday; flexibility for Friday hours required, as the credit union is open longer on that day. Saturday hours will likely be required.
Requirements:
- High school graduate or equivalent. Work related experience or related college experience preferred.
- Cash handling experience is required. Minimum of two to three years of experience as a Teller at a full-service financial institution.
- Great customer service and sales skills
- Good verbal/written communication skills, good problem-solving, good computer skills.
- Possess thorough knowledge of regulations applicable to primary responsibilities.
- Able to handle multiple tasks, responsibilities and/or projects.
- Other duties, tasks and assignments as assigned or delegated from time-to-time.
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BRANCH SERVICE SPECIALIST (Santa Clarita : FULL-time)
The Branch Service Specialist position is responsible for providing a broad variety of financial services such as opening and closing accounts, opening and renewing certificates, opening IRA accounts, assisting members with their financial needs, and may accept and input consumer loan applications. Will cross-sell products and services – duties include making contact with members regarding all services offered by the credit union.
Your primary responsibilities will include:
- Actively identify opportunities and needs to effectively cross-sell products and services that meet member needs.
- Accurately present information and perform tasks associated with opening and closing various account types offered by the credit union.
- Resolve member's requests, inquires, or questions in a timely and professional manner.
- May serve as vault custodian and perform all related tasks as necessary.
- Serve in a dual control capacity for operational tasks to ensure adequate controls are maintained where appropriate; this can be associated with card issuance systems, branch opening and closing, cash counts, and cash and negotiable instrument controls.
- Promptly and accurately complete required reports and records.
- Provide support and oversight to co-workers to meet member service needs.
This ??-time, non-exempt position has work hours generally between 8:15 AM to 5:15 PM, Monday - Thursday, and either 8:15 AM - 5:15 PM or 9:30 AM - 6:30 PM on Friday; flexibility for Friday hours required, as the credit union is open longer on that day. Saturday hours will likely be required.
Requirements:
- High school graduate or equivalent. Work related experience or related college experience preferred.
- Cash handling experience is required. Minimum of two to three years of experience as a Teller at a full-service financial institution.
- Great customer service and sales skills
- Good verbal/written communication skills, good problem-solving, good computer skills.
- Possess thorough knowledge of regulations applicable to primary responsibilities.
- Able to handle multiple tasks, responsibilities and/or projects.
- Other duties, tasks and assignments as assigned or delegated from time-to-time.
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CENTRAL OPERATIONS REPRESENTATIVE (Hollywood : FULL-time)
Under moderate supervision and in accordance with Credit Union policies and procedures, this role is responsible for the efficient, effective, timely processing of all work relating to the review and transmission of check images to the Federal Reserve Bank (FRB). This role is also responsible for creating and distributing weekly, monthly, quarterly and annual Central Operations reports for management and special projects as assigned by the department Manager or Director. Ensures that members and vendors receive timely responses and a high level of accurate, courteous service at every point of contact. Performs a variety of tasks.
Your primary responsibilities will include:
- Ensures that assigned deadline-related work is processed timely and accurately.
- Communicates with members or third-party processors by mail, E-mail or telephone in a friendly and courteous manner.
- Identifies and reports systemic issues to improve processes and products.
- Maintains compliance with all applicable laws and regulations.
- Maintains and projects the Credit Union’s professional reputation and image.
The full-time, non-exempt position has work hours generally between 8:15 AM to 5:15 PM.
Requirements:
- High school graduate or equivalent. Work related experience or related college experience preferred.
- A minimum of one year of work-related skill, knowledge and experience in a financial institution or service field, preferably a credit union. One year of related work experience preferred.
- Possess excellent customer service and sales skills.
- Possess excellent communication skills both verbally and written.
- Possess thorough knowledge of Credit Union products and services, procedures and guidelines, and field of membership requirements.
- Possess excellent interpersonal skills to communicate and represent the Credit Union positively with members, co-workers and management.
- Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusion or approaches to regular and customary problems.
- Pays close attention to detail, ensuring accuracy and completeness of work output.
- Problem-solving skills to effectively research, investigate, and offer solutions to various issues that are relatively simple in nature.
- Able to use good judgment daily within scope of authority
- Able to handle multiple tasks, responsibilities and/or projects.
- Excellent organization, planning, and follow-up skills.
- Other duties, tasks and assignments as assigned or delegated from time-to-time.
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CONSUMER LOAN CLERK (Hollywood : FULL-time)
This position communicates with consumer loan applicants to elicit information via telephone, fax, e-mail or in person. Discuss products and services to help member determine the best loan products for their needs. Forward finding, reports and documents for approval decision. Answer questions regarding loan eligibility and lending criteria. Handle members’ concerns regarding servicing of their loans. Fully explain how interest is calculated and accrued. Complete loan files for Imaging Department. Make loan payment corrections, interest adjustments and recalculate payments. Cross-sell all products and services.
Your primary responsibilities will include:
- Communicates with members by mail, telephone, or in person concerning their inquiries, application process and loan servicing in a friendly and effective manner.
- Understands and communicates properly the credit granting criteria, laws, rules and regulations in order to verify and examine information.
- Understands and communicates proper interest rates in order to explain disclosure, calculate, review and correct errors using computer and/or calculator.
- Process loan applications and information using computer.
- Interview applicants to obtain personal and financial data to complete loan application over the telephone.
- Records applications for loan and credit, loan information, and disbursement of funds using computer.
- Submits loan application with recommendation for underwriting approval.
- Assist loan funders by obtaining necessary documentation and information to complete loan file.
- Balances work accurately and timely each workday.
- After proper identification of caller is established performs non-cash teller transactions to service the loan file.
- Performs general clerical tasks such as ordering supplies, posting walk-in payments, reversing misposted payments, interest adjustments handling incoming faxes and keeping work area neat and organized.
- Control and complete loan files for Imaging Department.
- Post and track yearly skip-a-payment program.
This full-time, non-exempt position has work hours generally between 8:30 AM to 5:00 PM, Monday - Thursday, and either 8:30 AM - 5:00 PM or 9:30 AM - 6:30 PM on Friday; flexibility for Friday hours required.
Requirements:
- A high school diploma, vocational training, job-related course work or related work experience required.
- Some previous work-related skill, knowledge, or experience is highly desired.
- Basic accounting practices, clerical procedures and systems, general mathematics, English language and grammar, laws regarding lending and privacy, member and personal service and needs assessment, computer software applications usage.
- Using mathematics to solve problems, reading comprehension, active listening, effective and appropriate writing, speaking effectively to convey information.
- Conduct basic mathematics quickly and correctly; prioritize according to an order or set of rules; express information and ideas so others understand in written and oral formats; see details within a few feet or at close range; read and understand information and ideas; know the right calculation methods to solve problems; speak clearly so others understand, quickly and accurately compare similarities and differences.
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CONSUMER LOAN REPRESENTATIVE (Hollywood : FULL-time)
This Representative communicates with consumer loan applicants to elicit information, investigate member applicants’ backgrounds and verify references; helps prepare loan request papers; forwards findings, reports, and documents for approval decision. Reviews loan papers to ensure completeness, and complete transactions between Credit Union and member borrowers. And assists in the cross-selling of products.
Your primary responsibilities will include:
- Communicates with members by mail, telephone, or in person concerning their inquiries, concerns and information needed in a friendly and effective manner.
- Understands and communicates properly the credit granting criteria, laws, rules and regulations in order to verify and examine information.
- Understands and communicates properly interest rates in order to explain disclosure, calculate, review and correct errors using computer and/or calculator.
- Assists with cross-selling lending products to members by being knowledgeable of products and services offered and their benefits.
- Prepares and types loan applications and information using computer.
- Interviews loan member applicant to obtain personal and financial data and to assist in filling out application. Verifies from faxed income documentation that it matches application.
- Records applications for loan and credit, loan information, and disbursement of funds using computer.
- Submits loan application with recommendation for underwriting approval.
Contacts credit bureaus, employers, and other sources to check applicant credit and personal references.
- Balances work accurately and timely each work day.
- Acts as backup receptionist when needed.
- Performs general clerical tasks such as ordering supplies, posting walk-in payments, setting appointments, handling incoming faxes and keeping work area neat and organized.
This full-time, non-exempt position has work hours generally between 8:30 AM to 5:00 PM, Monday - Thursday, and either 8:30 AM - 5:00 PM or 9:30 AM - 6:30 PM on Friday; flexibility for Friday hours required.
Requirements:
- A high school diploma, vocational training, job-related course work or related work experience required.
- Some previous work-related skill, knowledge, or experience is highly desired.
- Basic accounting practices, clerical procedures and systems, general mathematics, English language and grammar, laws regarding real estate and privacy, member and personal service and needs assessment, computer software applications usage.
- Using mathematics to solve problems, reading comprehension, active listening, effective and appropriate writing, speaking effectively to convey information.
- Conduct basic mathematics quickly and correctly; prioritize according to an order or set of rules; express information and ideas so others understand in written and oral formats; see details within a few feet or at close range; read and understand information and ideas; know the right calculation methods to solve problems; speak clearly so others understand, quickly and accurately compare similarities and differences.
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TELLER (Studio City : part-time)
This Teller position is responsible for providing a variety of functions, including but not limited to: paying and receiving functions, including processing deposits, withdrawals, loan payments, cashier's checks, and transfers concerning a member's account while maintaining confidentiality and security of member information. May assist in branch balancing, perform additional branch support tasks, and assists other Tellers with intermediate teller functions as needed; will cross-sell credit union products and services.
Your primary responsibilities will include:
- Receive members, determine the nature of business and processes appropriate transaction(s).
- Responsible for cash drawer specified limits, balancing and closing cash drawer on a daily basis.
- Present, explain, and cross-sell Credit Union services and products to members and assist in meeting their financial needs.
- Ensure members' requests and questions are promptly resolved.
- Review and keep abreast of all policy and procedural changes relating to the position.
- Responsible for establishing and maintaining effective, professional business relations with members, co-workers, other department personnel and management.
- Interfaces with membership . Respond to inquiries and questions or direct them as necessary. Records and relays messages efficiently.
- Maintains privacy of member account information.
This part-time, non-exempt position has 20-24 work hours per week. Saturday hours required.
Requirements:
- High school graduate or equivalent. Work related experience or related college experience preferred.
- Minimum of one year of work-related skill, knowledge and experience. Basic understanding of Credit Union operations. Member or customer service experience preferred; cash handling experience is a plus.
- Great customer service and sales skills. Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Good verbal/written communication skills (face-to-face, oral, written and electronic), ability to read speak, and write clearly to convey information effectively.
- Ability to understand of Credit Union's field of membership.
- Good knowledge of Credit Union products and services. Understanding of Credit Union policies and guidelines.
- Ability to learn or knowledge of branch operations or lending functions, policies, and procedures.
- Possess good interpersonal skills to work well with co-workers.
- Good member service skills and abilities.
- Ability to provide accurate information to co-workers and manager.
- Ability to learn and retain new information for performing job functions.
- Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Ability to pay close attention to detail including problem-solving skills to effectively research, investigate and offer solutions to various issues.
- Excellent organization, planning, and follow-up skills.
- Other duties, tasks and assignments as assigned or delegated from time-to-time.
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TELLER (Warner Bros. Studios : part-time)
This Teller position is responsible for providing a variety of functions, including but not limited to: paying and receiving functions, including processing deposits, withdrawals, loan payments, cashier's checks, and transfers concerning a member's account while maintaining confidentiality and security of member information. May assist in branch balancing, perform additional branch support tasks, and assists other Tellers with intermediate teller functions as needed; will cross-sell credit union products and services.
Your primary responsibilities will include:
- Receive members, determine the nature of business and processes appropriate transaction(s).
- Responsible for cash drawer specified limits, balancing and closing cash drawer on a daily basis.
- Present, explain, and cross-sell Credit Union services and products to members and assist in meeting their financial needs.
- Ensure members' requests and questions are promptly resolved.
- Review and keep abreast of all policy and procedural changes relating to the position.
- Responsible for establishing and maintaining effective, professional business relations with members, co-workers, other department personnel and management.
- Interfaces with membership . Respond to inquiries and questions or direct them as necessary. Records and relays messages efficiently.
- Maintains privacy of member account information.
This part-time, non-exempt position has 20-24 work hours per week. Saturday hours not required.
Requirements:
- High school graduate or equivalent. Work related experience or related college experience preferred.
- Minimum of one year of work-related skill, knowledge and experience. Basic understanding of Credit Union operations. Member or customer service experience preferred; cash handling experience is a plus.
- Great customer service and sales skills. Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Good verbal/written communication skills (face-to-face, oral, written and electronic), ability to read speak, and write clearly to convey information effectively.
- Ability to understand of Credit Union's field of membership.
- Good knowledge of Credit Union products and services. Understanding of Credit Union policies and guidelines.
- Ability to learn or knowledge of branch operations or lending functions, policies, and procedures.
- Possess good interpersonal skills to work well with co-workers.
- Good member service skills and abilities.
- Ability to provide accurate information to co-workers and manager.
- Ability to learn and retain new information for performing job functions.
- Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Ability to pay close attention to detail including problem-solving skills to effectively research, investigate and offer solutions to various issues.
- Excellent organization, planning, and follow-up skills.
- Other duties, tasks and assignments as assigned or delegated from time-to-time.
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